What are the responsibilities and job description for the Part Time Financial Aid Clerk - Support Staff position at Washtenaw Community College?
Posting Details
Posting Details (Default Section)
Posting Number:
0603647
Position Title:
Part Time Financial Aid Clerk - Support Staff
Position is:
Part Time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Student Services
Position Description:
Why Join WCC?
- An inclusive, welcoming environment for our students, faculty & staff
- WCC tuition waiver of 3 credit hours per semester
- Retirement options and flexible schedules available
- Great Discounts at WCC’s Health & Fitness Center, Barnes & Noble Bookstore and more!
- Check out our Part Time Benefits here
Essential Job Duties and Responsibilities:
- Demonstrate ability to work in a fast-paced environment with a strong attention to detail.
- Provide exceptional customer service over the phone, email, chat, virtual meetings and face-to-face to students and their families.
- Analyze, explain and advise on all aspects of financial aid to students and families.
- Receive and process student paper work using multiple forms of computer/office equipment while ensuring accurate data management.
- Actively and comprehensively problem solve while assisting students, parents, and staff with questions concerning the financial aid process and general WCC procedures.
- Attend financial aid meetings and workshops as approved by the Director of Financial Aid.
- Perform other duties as assigned by the supervisor.
Work Environment: On Campus, fast-paced and high-demand.
Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
- Equivalent of two (2) years full time successful work experience with one (1) year of customer service experience.
- Must be responsible, dependable, attentive to detail, and resourceful.
- Possess and demonstrate a “can do” attitude and a willingness to learn in a rapidly changing environment.
- Must have excellent data entry skills including accurate input of data.
- Ability to work in a high demand and fast paced environment.
- Strong technology skills and able to multitask between several computer programs to efficiently serve students.
- Ability to organize own workload and to work independently.
- Possess conflict resolution skills and experiences.
- Ability to appropriately handle confidential matters.
- Strong interpersonal and communication skills to deal effectively with the various community and college publics.
- Ability to use internet browsers, email and web searches.
- Ability in English usage and spelling, basic math, proofreading, filing and telephone etiquette.
- Ability to work some evenings until 7:00pm and occasional Saturday shifts.
- Demonstrated ability in various computer applications and operating systems, which may include Microsoft Office, Google, Zoom, GoToMeeting, etc.
Preferred Qualifications:
Additional Preferred Qualifications:
- College credits.
- Experience with computer operation on a Client/Server system.
Posting Date:
Closing Date:
Open Until Filled
Yes
Special Instructions to Applicants:
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Salary/Hourly Rate:
$17
Salary Comments:
Salary : $17
