What are the responsibilities and job description for the Customer Service Representative (Remote) position at Wasoko?
Company Overview
At Wasoko, we empower entrepreneurs to focus on what they do best - selling. Our retail ordering experience is unparalleled, offering competitively priced products and free same-day delivery.
Job Summary
We're seeking a Customer Service Representative to join our remote team. As the first point of contact for our customers, you'll provide expert support and ensure a positive experience. If you thrive in fast-paced environments and are passionate about helping others, we'd love to hear from you!
Key Responsibilities
At Wasoko, we empower entrepreneurs to focus on what they do best - selling. Our retail ordering experience is unparalleled, offering competitively priced products and free same-day delivery.
Job Summary
We're seeking a Customer Service Representative to join our remote team. As the first point of contact for our customers, you'll provide expert support and ensure a positive experience. If you thrive in fast-paced environments and are passionate about helping others, we'd love to hear from you!
Key Responsibilities
- Provide exceptional customer service via phone, email, and other channels
- Manage and resolve customer inquiries and concerns efficiently
- Educate customers to prevent future issues
- Maintain accurate records and collaborate with internal teams
- 1-2 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in CRM systems
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
- Tuition Assistance Program
- Bonus programs
- Monday to Friday
- Full-time and part-time positions available
- $35.00 - $40.00 per hour
- Expected hours: no less than 40 per week
- Location: Remote
Salary : $35 - $40