Job Title: Operations Manager – Look and Signage, Wasserman Live Location: Charlotte

Reports to: General Manager / Project Director, Wasserman Live

Position Overview:

We are seeking a highly skilled and dynamic Operations Manager to lead all operational aspects of the FIFA Club World Cup 2025 and FIFA World Cup 2026. In this role, you will be

responsible for managing the day-to-day operational activities, ensuring seamless coordination across multiple functions, and driving successful execution of the project in line with strategic goals. You will lead a team while closely working with senior management, vendors, and other

key stakeholders to mitigate risks, control budgets, and maintain high standards of quality, safety, and sustainability.

Key Responsibilities:

• Leadership & Team Management
  • Lead, motivate, and support the operations team, fostering a collaborative environment and providing expertise to consider all possible actions and outcomes.
  • Drive operational excellence by ensuring that the team is well-equipped, aligned, and effectively contributing to the project’s success.
  • Develop and maintain a team culture of responsibility, accountability, and proactive problem-solving.

· Operational Strategy & Risk Management

• Work closely with senior project management to set strategic goals for the operational delivery of the FIFA Club World Cup 2025 and FIFA World Cup 2026.
• Take the lead on risk management by anticipating potential operational challenges and developing mitigation strategies to address them.
• Forward-plan operational needs and ensure that contingency plans are in place to address any disruptions.

· Operational Information Flow

• Ensure clear and consistent communication of operational updates, progress, and key information to senior management and other relevant stakeholders.
• Present regular reports on the status of operations, identifying risks, issues, and potential solutions.

· Budget Control & Financial Oversight

• Oversee budget controls for all operational aspects of the project in collaboration with the project accountant, ensuring costs are managed effectively and within the allocated budget.
• Highlight and manage any financial risks, ensuring alignment with project expectations.

· Warehousing & Distribution Management

• Direct and manage all warehousing activities, ensuring the efficient storage, handling, and distribution of materials to venues together with the logistics lead.

• Ensure timely and accurate delivery of all goods and equipment to project sites, maintaining optimal operational flow.

· Supply Chain Operations

• Direct and control the supply chain operations, ensuring the timely procurement and delivery of necessary materials, products, and services.
• Build and maintain relationships with key suppliers and vendors to ensure consistent quality, delivery, and performance.

· Key Operational Functions

• Oversee essential operational areas such as plant hire, accreditation, health and safety (H&S), sustainability, fleet management, and transportation.
• Ensure that all operational elements align with the broader project objectives, including sustainability goals and safety standards.

· Health & Safety & Compliance

• Develop and implement policies and procedures to ensure a safe, healthy, and compliant working environment across all project activities.
• Ensure that all operational functions adhere to relevant safety, environmental, and regulatory standards.

· Cross-Department Coordination

• Maintain strong working relationships with other Department Heads to ensure effective coordination across all aspects of the project, from logistics to design, installation, and beyond.
• Facilitate smooth communication and collaboration between teams to prevent operational silos and ensure cohesive project delivery.

· Client & Stakeholder Management

• Build strong, trusted relationships with key decision-makers within the FIFA project team and other stakeholders.
• Regularly meet face-to-face with the client to provide updates, address concerns, and ensure alignment with project objectives.
• Manage client expectations by proactively identifying challenges and providing tailored solutions.

· Quality Assurance

• Maintain a focus on quality at all times, ensuring that all operational processes, deliveries, and activities meet the high standards expected by the project and its stakeholders.
• Implement and oversee regular quality assurance processes to ensure consistency and reliability in operations.

Key Qualifications & Skills:

• Proven experience in operations management, ideally in large-scale projects with complex logistical needs (event management, construction, or similar industries).
• Strong leadership skills with a track record of building and motivating teams to achieve operational excellence.
• Extensive experience in risk management and forward planning within a fast-paced project environment.