Director, Client Services (Experiential)

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 68 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

Job Description

Wasserman is hiring a Director of Client Services to join our award-winning Experiential Team. The Director, Client Services is a senior position with responsibility for overseeing the successful delivery of projects, from brief to execution. The Director, Client Services will ensure that client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.

Additionally, the Director, Client Services will be responsible for strategic leadership of projects as well as owning and nurturing key client relationships across a variety of accounts.

Ongoing Responsibilities

• Manage a team of direct reports providing guidance and leadership, communicating a vision, and challenging the team to achieve goals
• Develop and present strategic, insightful, and innovative work independent of senior management oversight and input
• Work in a collaborative manner with all Wasserman account teams to ensure seamless project delivery against the client’s objectives and agreed upon budget
• Assist in defining the account/project team structure, roles & responsibilities
• Build and maintain effective client relationships, establish credibility and ensure client needs are addressed in a timely manner. Manage complex challenges as they arise while also pushing back when necessary to achieve desired outcomes
• Ability to lead complex creative campaigns and large-scale executions, predominantly event-based
• Develop, manage and reconcile project budgets of $1M
• Ensure timely delivery of all assets including roles and responsibilities, budget, project timelines and status
• Responsible for ensuring that projects are correctly budgeted for and meet expected financial targets
• Understand the landscape for each client’s business/sector as well as the media context for their investments
• Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
• Ability to work in both a collaborative or independent manner depending on what the situation requires, demonstrating consistent proactivity throughout a project
• Provide leadership and guidance on deliverables to ensure best practices with project management
• Consistently focus on business development and new revenue opportunities with existing clients and potential clients
• Attend conferences, tradeshows, etc. as necessary to ensure Wasserman always provides best-in-class programs and continues to increase its product offering for industry-leading clients
• Promote a consistent, positive working relationships between departments and client service team members
  
  

Requirements

• Minimum of a Bachelor's Degree
• 7 years relevant event operations experience (preferably in the experiential, sports or entertainment field)
• Agency experience a plus
• Experience in F1, Golf, Soccer a plus
• Ability to remain calm under pressure, multi-task and prioritize workload while coordinating with others to proactively meet deadlines
• Confidence to present and communicate with senior clients as well as the ability to independently craft complex, nuanced written communications for internal and external outreach
• Possess exceptional written and oral communication skills
• Capable of navigating tough issues and influencing those involved toward a desired outcome
• Ability to foresee issues developing before they arise and develop a solution as needed
• Maintain an open-minded mentality, allowing thorough exploration of all ideas and thought-starters
• Focused, strong-minded individual with an ambition to help grow the company
• Demonstrate an in-depth understanding of the experiential landscape and proven ability to deliver projects from the ground up
• Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
• Lead and inspire other team members and generate positive morale
• Strong attention to detail and highly organized
• Must be comfortable working as an integral part of a team environment
  
  

Base salary range: $100-110K, plus bonus potential if applicable for role.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.