What are the responsibilities and job description for the Receptionist position at Wasserman?
Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 68 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.
Job Description
The Receptionist will serve as the first point of contact for Wasserman's NYC office, providing exceptional customer service to both internal and external stakeholders. This role is responsible for managing front desk operations, assisting with office administration, and ensuring the office environment remains welcoming, organized, and efficient.
Key Responsibilities
Front Desk Operations
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Job Description
The Receptionist will serve as the first point of contact for Wasserman's NYC office, providing exceptional customer service to both internal and external stakeholders. This role is responsible for managing front desk operations, assisting with office administration, and ensuring the office environment remains welcoming, organized, and efficient.
Key Responsibilities
Front Desk Operations
- Open and close the office daily, ensuring the reception area is presentable and ready for business.
- Welcome all visitors by greeting them in person or over the phone, promptly addressing inquiries and directing them to the appropriate contact or department.
- Answer incoming calls, route calls to the correct person or voicemail, and accurately take messages when necessary.
- Maintain an up-to-date employee and department directory to efficiently direct visitors and calls.
- Issue visitor passes and ensure security protocols are followed.
- Manage incoming and outgoing mail, including USPS, FedEx, and other courier services.
- Maintain office floor plans, coordinate new hire desk set-ups, and update seating charts as needed.
- Organize and maintain both digital and hard copy filing systems.
- Order and stock office supplies, including kitchen and common area inventory.
- Support conference room bookings and set-ups for meetings, including AV needs and refreshments.
- Assist in planning and executing in-office events, including vendor coordination and on-site support.
- Act as a point of contact for employee requests related to travel, office supplies, and meeting coordination.
- Manage the daily guest pass system and ensure proper documentation for temporary office access.
- Handle lost and found inquiries and coordinate returns to guests or employees.
- Ensure kitchens, conference rooms, and common areas are consistently clean, organized, and well-stocked.
- Report maintenance issues to building management or internal teams and follow up on completion.
- Monitor and comply with health and safety procedures to maintain a clean and secure office environment.
- Provide administrative support to the Operations leadership team and other departments as needed.
- Complete various projects utilizing Microsoft Office Suite (Word, Excel, PowerPoint).
- Contribute to the overall team effort by performing additional duties as assigned.
- Bachelor’s degree preferred with 1-2 years of related experience.
- Demonstrated commitment to providing exceptional customer service.
- Strong verbal and written communication skills.
- Highly organized with excellent attention to detail.
- Ability to multitask and work independently in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience with office administration, scheduling, and filing systems.
- Ability to practice discretion and maintain confidentiality.
- Service industry experience preferred.
- Positive, professional attitude with a collaborative team mindset.
- This position is in-person, five days per week, based in our Brooklyn office.
- Working hours are Monday through Friday from 9:00 am to 6:00 pm.
- Ability to lift up to 25 lbs for event setups or mail processing.
- Availability to work in the office five days a week.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Salary : $41,000
