What are the responsibilities and job description for the Call Customer Service Representative position at Waste Connections?
Waste Control, a Waste Connections company is looking for a High Energy Customer Service Representative to join the team in Longview, Washington. Previous waste experience would be a huge plus!
Schedule is Monday-Friday
Shift is 7 : 55 AM - 5 : 00 PM
Starting rate of pay is $21.62 / hour
Bilingual in English & Spanish preferred
WHY WASTE CONNECTIONS?
Check out our video : https : / / youtu.be / mbxH4agnlLE?si=oqeR4XxgcmXw5p4r
CULTURE : It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
INTEGRITY : Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
DUTIES AND RESPONSIBILITIES :
- This is an in-person position that requires attendance in a call center office setting .
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interact with new or existing customers, by phone and in person, to record information in the computer for customer service billing or product information.
- Chat with customers by phone and in person to activate, discontinue, or change services.
- Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
- Deliver services to customers in a manner that promotes goodwill.
- Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
- Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone and by email.
- Engage or assist with sales for new or additional services.
- Prorate customer accounts based on account service changes.
- Greet and direct all customers and employees upon entry of the transfer station as a cashier
- Responsible for Balancing out a cash drawer.
- Weighing trucks in and out and calculating payments for customers.
- Track weight information from scale to computer system and get appropriate signatures.
- Ensuring that incoming garbage loads are safe and do not contain any inappropriate material.
- Work on your feet outside throughout your shift
- Providing general upkeep of the Scale House.
MINIMUM JOB REQUIREMENTS :
To be considered for any of our current openings you must complete an application at www.wasteconnections.com .
Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Washington State Wage range is 21.62-25.45 / hr
Salary : $22
