What are the responsibilities and job description for the Frontline Customer Care Representative position at Waste Connections?
The Ideal Candidate:
We are seeking a highly skilled Customer Service Representative who possesses excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service. If you are a motivated individual who thrives in a fast-paced environment and is committed to making a positive impact, we encourage you to apply.
About the Role:
As a key member of our team, you will be responsible for responding to customer inquiries, maintaining accurate records, and collaborating with other departments to address customer issues. Your ability to multitask, communicate effectively, and resolve issues efficiently makes you an ideal candidate for this position.
Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Provide accurate product and service information
• Resolve customer issues efficiently and professionally
• Maintain customer records and update account information
• Collaborate with other departments to address customer concerns
Requirements & Qualifications:
• Previous customer service experience preferred (but not required)
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced setting
• Proficiency in Microsoft Office and customer service software
• Problem-solving and conflict-resolution skills
• High school diploma or equivalent (college degree a plus)
Benefits:
Competitive salary & performance bonuses
Health, dental, and vision insurance
Paid time off & holidays
Career growth opportunities
Employee discounts & perks
We are seeking a highly skilled Customer Service Representative who possesses excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service. If you are a motivated individual who thrives in a fast-paced environment and is committed to making a positive impact, we encourage you to apply.
About the Role:
As a key member of our team, you will be responsible for responding to customer inquiries, maintaining accurate records, and collaborating with other departments to address customer issues. Your ability to multitask, communicate effectively, and resolve issues efficiently makes you an ideal candidate for this position.
Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Provide accurate product and service information
• Resolve customer issues efficiently and professionally
• Maintain customer records and update account information
• Collaborate with other departments to address customer concerns
Requirements & Qualifications:
• Previous customer service experience preferred (but not required)
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced setting
• Proficiency in Microsoft Office and customer service software
• Problem-solving and conflict-resolution skills
• High school diploma or equivalent (college degree a plus)
Benefits:
Competitive salary & performance bonuses
Health, dental, and vision insurance
Paid time off & holidays
Career growth opportunities
Employee discounts & perks
