What are the responsibilities and job description for the Service Resolution Specialist position at Waste Connections?
Job Description
The Customer Service Agent plays a critical role in ensuring exceptional customer experiences at Waste Connections. This position involves working closely with customers to resolve their concerns, improve satisfaction, and maintain long-term relationships.
- Respond promptly and professionally to customer inquiries and complaints via phone, email, and in-person
- Investigate and resolve customer issues in a fair and timely manner
- Develop and maintain strong relationships with customers through active listening, empathy, and clear communication
- Stay up-to-date with company policies, procedures, and products to provide accurate information and recommendations to customers
What We Offer
In addition to a competitive salary and comprehensive benefits package, we offer opportunities for professional growth and development. If you are a results-driven and customer-focused individual who excels in a fast-paced environment, we encourage you to apply for this exciting opportunity.