What are the responsibilities and job description for the WM Operations Manager position at Waste Management , Inc.?
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status. I. Job SummaryThis role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.II. Essential Duties and Responsibilities Onboarding
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding Developing
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals Coaching
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations. Mentoring
- Lead by example to ensure safety practices are paramount with each employee and
- Teaching and developing an understanding of the WM Way Performance Management
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.III. Qualifications A. Required Qualifications Associate's Degree or in lieu of a degree Required or High School Diploma (accredited) and two (2) years of relevant work experience. Required Successful completion of the WM Route Manager Trainee program Required and must be at least 18 years of age Required and legally eligible to work in the country where the position is located Required Driver's License Valid Driver's License RequiredB. Preferred Qualifications IV. Physical Requirements Standing - Rarely Walking - Rarely Sitting - Frequently Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Talking - Frequently Hearing - Frequently Repetitive Motions - Frequently Eye / Hand / Foot Coordination - Frequently V. BenefitsAt WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click Apply.
