What are the responsibilities and job description for the Account Executive II position at Waste Management?
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
I. Job Summary
The Account Executive (AE) generates shareholder value by using a consultative retention approach for larger and / or more complex Small / Medium Business WM customers in an assigned book of business, territory / segment. The AE manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AE is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WMs growth goals.
II. Essential Duties and Responsibilities
This is a hybrid role; candidates will be required to go into the office Tuesday-Thursday so must be able commutable to the Phoenix office.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Customer interaction (external and internal), response & follow up Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships Align WM products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate
- Administrative work Use WM sales productivity software tools accurately and consistently (. / Customer Relationship Management and Pricing Tools) Prepare reports as needed and / or handle general administrative duties as appropriate
III. Supervisory Responsibilities
This position has no supervisory responsibilities.
IV. Qualifications
This is a hybrid role; candidates will be required to go into the office Tuesday-Thursday so must be able commutable to the Phoenix office.
The requirements listed below are representative of the qualifications necessary to perform the job.
Must live and work in the US.
A. Education and Experience
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
