What are the responsibilities and job description for the Customer Call Center Representative I-OnSite! position at Waste Management?
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
April 7, 2025 Training Class!
7 weeks On Site Training!
This role is 100% ONSITE
- This position requires the employee to live within San Joaquin County limits. We are unable to consider any candidates outside of this location
Day Shift : Monday- Friday 8 : 30a-5p
Bilingual in Spanish is a plus!
What is the value of a WM job?
The value of a WM job is more than a paycheck . It’s a way to create opportunities for you and your family.
We Are Stable : Our WM team is home every day, and our team members perform essential and meaningful work.
We Are Committed to Growth : 100% tuition paid for benefits eligible employees and their family, and established career progression.
We Are Investing in You : Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!
Who are we? #WeAreWM
Ready to roll with us? Click Apply to join the Waste Management team today.
I. Job Summary
As a customer service representative (CSR), you will interact with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels. Inclusive of a variety of inquiries including billing and proration, service changes, cancellations and missed service inquiries. The WM CSR should expect to handle 60-80 contacts a day in a fast-paced / high-volume environment and to use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries.
The WM CSR will handle a number of escalated contacts. The ability to consistently provide an exceptional level of customer service, briefly explain complex issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their success. Sales and retention are also key components of the CSR role. The WM CSR is expected to skillfully highlight the features and benefits of WM products and services to increase revenue and retain at risk customers.
II. Essential Duties and Responsibilities
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
B. Other Knowledge, Skills or Abilities Required
IV. Work Environment
Office : This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected base pay range for this position across the is $$17.50 - $23.64. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
Salary : $18 - $24
