What are the responsibilities and job description for the Customer Service Representative- National Accounts position at Waste Management?
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM’s largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately 600 dedicated employees, a state of the art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.
Training Class Starting : February 17th, 2025 8 : 30am-5 : 00pm M-F
Site Location : 1 Griffin Rd N, Windsor, CT 06095
1 years of call center and / or Customer Service experience
Problem Solving and Behavioral Skills are a plus
Full Time Position(s) - Onsite
Work Shifts available based on business needs
Our center is open from 7 : 00 am to 8 : 00 pm and Saturday 7 : 00 am to 3 : 30 pm
Grow you career! Grow your network! Grow with Waste Management! If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today?
I. Job Summary
The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Fields customer service inquiries and processes transactions of low level complexity within business segment independently and proficiently :
- Communicates concise and accurate information.
- Confirms understanding of customer needs, issues, and requests.
- Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Waste Management.
- Escalates more complex issues to appropriate level.
- Uses authorized system to gather information, provide information, and / or update customer records.
- Provides standard information and education regarding service options, charges, billing, and contracts.
- Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is : office setting.
The expected salary range for this position is $17.50 - $23.64. This range represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
Salary : $18 - $24
