Field Service Technology Manager

As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

To enable our business to expand our lead in a market increasingly enhanced by technology, WM is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.

I. Job Summary

The Field Service Delivery Manager is responsible for managing the efforts and work execution that supports end user technology and devices. This position will foster a relationship between Digital and the end user community. The Manager will have the responsibility for managing a team of Technical Analysts in their assigned area. The Candidate must have excellent communication and team building skills.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.

• Supervises a team of Technical Analysts and third-party resources to communicate organizational needs, oversee employee performance and identify development needs.
• Responsible and accountable for managing end user technology support and operations activities in an assigned area.
• Collaborates with Market Area business partners and other Field Service Delivery Managers to define project objectives, develop detailed delivery plans, schedules and resource plans.
• Plans technology initiatives and projects, establishes priorities and monitors progress.
• Evaluates status and resource utilization and implements changes to improve the team's effectiveness.
• Oversees performance management and budget for managed service providers.
• Prepares reports and presentations as necessary. Facilitates communication between peers, team, business partners and senior management.
• Acts as customer advocate while maintaining corporate policies.
• Commits to consistently providing World Class customer service to business partners.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is management of supervisory employees. This includes :

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education : Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience : Six (6) years of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

Travel : 25% Preferred Certificates : MCP, ITIL, CCNA, or PMP Experience executing or directing Mergers & Acquisition activities.

C. Other Knowledge, Skills or Abilities Required

In depth knowledge and skills in one or more of the following : Oracle HCM, ServiceNow, enterprise technology deployments, analytic skills, strategy development, project management, networking capabilities, vendor management, general information technology knowledge, and experience executing or directing mergers & acquisitions activities.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is an office setting.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.