What are the responsibilities and job description for the Sales Manager - Rep Development Program position at Waste Management?
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the business unit.
I. Job Summary
Manages the activities of one or more Market Areas' Inside Sales Representatives and provides an accomplished level of expertise in the sale of WM services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Representatives
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
- Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues.
- Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
- Forecasts and recruits qualified candidates for available and / or upgraded Inside Sales Team positions.
- Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and / or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
- Participates in training and coaching the Inside Sales staff.
- Assists in the communication and maintenance of the Market Area's pricing and service strategies.
- Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
- Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls. Communicates goals to Inside Sales Representatives.
- Train and develop frontline employees to enhance sales performance and personal growth, ensuring alignment with organizational goals.
- Coach and mentor emerging leaders, fostering leadership skills and accelerating both individual and team development.
- Train and develop frontline employees to enhance sales performance and personal growth, ensuring alignment with organizational goals.
- Coach and mentor emerging leaders, fostering leadership skills and accelerating both individual and team development.
III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes :
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
A. Education and Experience
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
General Competencies Include :
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The expected salary range for this position across the . is $75,000 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
Salary : $75,000 - $85,000
