What are the responsibilities and job description for the Sr. Account Executive, Homeowner Association - Knoxville, TN position at Waste Management?
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Quick Snapshot
The Senior Account Executive, Homeowner Association will cover our Knoxville, TN territory and the surrounding area. This will be a hybrid position with regular visits to our local office, which means that candidates must live in the territory. This position is a combo hunter / farmer, meaning you will be responsible for new business as well as retention of existing accounts, with a heavy emphasis on hunting - cold calling and prospecting for new business. Prior outside / field sales experience in a business to business (B2B) setting will be preferred, with exposure to the local property management / HOA community.
I. Job Summary
Generates revenue growth by utilizing a consultative selling approach in prospective and current Waste Management customers. Responsible for managing existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Sr. Account Executive is also responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues.
- Reduces lost accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and / or profitability.
- Effectively manages prospects by developing sound marketing plans and maintaining key information in the prospect database.
- Meets or exceeds sales call activity goals for new sales.
- Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.
- Effectively use Waste Management sales productivity software tools (. Prospect and Customer Database, Proposal Program, Pricing Tools, .
- Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Updates and secures customer service agreements.
III. Supervisory Responsibilities
None.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
This is a field-based position. This position is eligible to participate in sales compensation and recognition programs upon successful completion of sales orientation and / or training programs.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
General Competencies Include :
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
