Demo

Bilingual Customer Service Representative

WASTE PRO
WASTE PRO Salary
Milton, FL Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 5/25/2025
SUMMARY OF POSITION: The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. ESSENTIAL JOB FUNCTIONS: 1. Answers incoming calls. 2. Assists existing commercial and residential customers in resolving issues. 3. Provides service quotes for new customers. 4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information. 5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request. 6. Averages answering approximately 100 inbound calls per day . 7. Averages answering calls in fewer than 12 seconds. 8. Establishes understanding of customer needs, issues, and requests. 9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.) 10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level. 11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro. 12. Supports other service lines when required. 13. Uses Tower system to gather information, provides information, and/or update customer records. 14. Completes cross training with other departments to include Operations, Sales, and Billing. 15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness. OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro . * Any additional job duties that may be assigned by the Supervisor. WORK ENVIRONMENT: Normal setting for this job is: office setting.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Bilingual Customer Service Representative?

Sign up to receive alerts about other jobs on the Bilingual Customer Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at WASTE PRO

WASTE PRO
Hired Organization Address Gulfport, MS Full Time
SUMMARY OF POSITION: The Helper is responsible for assisting the refuse truck driver on pre-assigned and special routes ...
WASTE PRO
Hired Organization Address Hattiesburg, MS Full Time
Now Hiring a Waste Industry Controller ... Join a dynamic & growing team! The Controller will be responsible for support...
WASTE PRO
Hired Organization Address Southaven, MS Full Time
SUMMARY OF POSITION: $5000.00 SIGN ON RETENTION BONUS!! The Maintenance Supervisor is responsible for supervising a team...
WASTE PRO
Hired Organization Address Laurel, MS Full Time
SUMMARY OF POSITION: The Waste Pro Sales Representative provides for the short and long term growth of WP revenues throu...

Not the job you're looking for? Here are some other Bilingual Customer Service Representative jobs in the Milton, FL area that may be a better fit.

Bilingual Customer Account Representative

Rent-A-Center, Crestview, FL

AI Assistant is available now!

Feel free to start your new journey!