What are the responsibilities and job description for the Collection Supervisor position at Waste Pro?
ESSENTIAL JOB FUNCTIONS:
. Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
. Initiate 30 to 40 calls a day in order to keep accounts current
. Follow up on promise to pay calls , emails, fax or mail copies of invoices as required
. Initiate collection calls to customers that are at risk of having their services interrupted due to non-payment
. Perform credit evaluations for new or renewal business to determine credit worthiness
. Process credit card payments on accounts and resolve questions and account issues
. Assist the sales department with account set up including setting credit limits and terms
. Daily and Monthly reporting - credit hold report, credit balance report ,aging reports and others as deemed necessary
. Verify that all customers that have made payments are placed on schedule to resume service
. Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required.
. Provide back up for customer service, Accounts Receivable Clerk as nedded
OTHER JOB RESPONSIBILITIES:
. Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
. Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
. Any additional job duties that may be assigned by the Supervisor.
QUALIFICATIONS:
Education and Experience
. Associates Degree or its equivalent and a minimum of 2 years' experience in the credit and collections field.
. Basic financial skills including knowledge of commonly used collections practices and procedures.
. Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
. Ability to interact and communicate effectively, orally and in writing.
. Knowledge of Fair Credit Reporting Act
. Excellent organizational and customer service skills
Special Considerations/Physical Work Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
. Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;
WORK ENVIRONMENT:
. Normal setting for this job is: office setting
Requirements:
SUMMARY OF POSITION:
The Collections Supervisor is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.
. Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
. Initiate 30 to 40 calls a day in order to keep accounts current
. Follow up on promise to pay calls , emails, fax or mail copies of invoices as required
. Initiate collection calls to customers that are at risk of having their services interrupted due to non-payment
. Perform credit evaluations for new or renewal business to determine credit worthiness
. Process credit card payments on accounts and resolve questions and account issues
. Assist the sales department with account set up including setting credit limits and terms
. Daily and Monthly reporting - credit hold report, credit balance report ,aging reports and others as deemed necessary
. Verify that all customers that have made payments are placed on schedule to resume service
. Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required.
. Provide back up for customer service, Accounts Receivable Clerk as nedded
OTHER JOB RESPONSIBILITIES:
. Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
. Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
. Any additional job duties that may be assigned by the Supervisor.
QUALIFICATIONS:
Education and Experience
. Associates Degree or its equivalent and a minimum of 2 years' experience in the credit and collections field.
. Basic financial skills including knowledge of commonly used collections practices and procedures.
. Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
. Ability to interact and communicate effectively, orally and in writing.
. Knowledge of Fair Credit Reporting Act
. Excellent organizational and customer service skills
Special Considerations/Physical Work Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
. Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;
WORK ENVIRONMENT:
. Normal setting for this job is: office setting
Requirements:
SUMMARY OF POSITION:
The Collections Supervisor is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.
