What are the responsibilities and job description for the Branch Operations Manager position at Wasted* PBC?
JOB DETAILS :
Job Type : Full-time, in-person (40 hours / week)
Core Schedule : Monday to Friday, starting at 7 : 00 AM or earlier, weekends as needed
Location : Williston, VT
About Wasted
Wasted
provides Potties with Purpose — we bring sustainability to sanitation and demonstrate that human waste is a valuable resource. We offer urine-diverting and traditional portable restrooms, and at our headquarters
Lab, we recover and reintroduce a portion of the water and nutrients (nitrogen, phosphorus, and potassium) from human waste.
Primary Purpose
This role centers around ensuring operational execution and efficiency for the Wasted
Burlington route-based service business. The ideal candidate should possess logical thinking skills, be hardworking, and a flexible team player capable of adapting to daily challenges and fluctuations of our service business. They should be able to assume the roles of both an operational leader who manages service technicians, a hands-on contributor.
The person filling this position will need to be comfortable with extreme proximity and potential exposure to human waste.
This role reports to the Director of Potties.
RESPONSIBILITIES INCLUDE
Operate a company service truck and drive to various locations
Provide outstanding customer service to ensure services are completed to their satisfaction.
Pump the mixed waste stream and / or urine stream into the appropriate truck tank.
Refresh portable restrooms, with a commitment to excellent quality and service.
Deliver and pick-up rental units for our clients in accordance with deployment requirements
Ensure proper unloading of waste streams. Depending on the delivery and service type, empty the truck at the Wasted
Hub and / or local wastewater treatment plants.
Use a tablet with route and service software to efficiently complete jobs; complete required route paperwork.
Management and accountability of routes, technicians, vehicles, yard and shop. Spearhead day-to-day operations to maximize operational efficiency and safety.
Create and maintain a positive, safe, and effective work environment.
Regularly support technicians with field operations, fill in to complete jobs as needed.
Maintain proper staffing levels to meet and exceed branch staffing operational needs.
Operate a variety of company vehicles. Pull trailers with company vehicles.
Monitor all services, pickups and deliveries. Recommend measures to improve operational practices and customer care.
Support dispatch (scheduling of service routes and work with the operations administrator to assign work to technicians). It is necessary to be or become proficient with operating software such as ServiceCore and Hubspot.
Review of all paperwork including pre-post trips, fleet maintenance logs, service logs, etc for completion and accuracy.
Work with various departments to resolve customer service & delivery issues.
Work with teams at other branches to coordinate asset transfers.
Work with the Director of Potties to develop and implement standard practices and efficiency recommendations.
Review and approve timesheets ahead of payroll processing. Review and approve time off request forms and schedule time off based on operational necessity.
Administer the company's safety program at the branch. Work with team members to coordinate training when necessary.
Maintain vehicle compliance with, and ensure execution of, Department of Transportation (DOT) regulations.
Ensure proper maintenance and repair of toilet inventory and vehicle fleet. Track inventory in systems.
Responsible for technician training, development & conducting periodic performance reviews.
Perform other duties as assigned.
Qualifications and skills
Team player with a "can-do" attitude.
Prior Managerial experience
Excellent communication (written and verbal)
Maintains a calm and level-headed demeanor under pressure and in challenging or stressful situations.
Strong decision-making, problem-solving, and time management skills.
Strong software skills (ServiceCore, HubSpot, Google Suite, etc.)
Excellent attention to detail.
Able to walk up to 30 minutes at a time without exertion, lift 30 lbs from floor to head, and push / pull 100 lbs horizontally, ability to drive for a minimum 4 hours at a time without complication
Prior experience with overseeing DOT compliance
Valid driver's license (CDL or non-commercial).
Compensation
60,000 - $70,000 commensurate on experience
Generous healthcare benefits, including vision and dental.
Generous time off, including paid time off and community service days.
Company Values
Biophilia : We hold a sacred celebration of the natural world and recognize Earth as our primary stakeholder. With a profound sense of interconnection, we consider all life in everything we do.
Reverence : We have deep respect for all those that make our work possible : service technicians and customers, those who came before us and those who work alongside us. We hold ourselves and each other in high regard, prioritizing honest and integrity driven collaboration. We recognize that each of our individual actions – and how we do them – matters.
Fun : In our approach to life and work, we maintain a perspective of levity and positivity. We embrace the notion that fun is not merely an outcome, but a lens through which we view the world. We take responsibility for consciously infusing fun into our professional endeavors.
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