Frontline Solutions Specialist

POSITION: Frontline Solutions Specialist

REPORTS TO: Frontline Solutions Manager

SCOPE: Wasteology’s goal is to cultivate a soulful culture that results in a positive and professional environment, which encourages our employees to want to come to work and be the best they can be each day. Wasteology strives to create long-term, sustainable relationships with our employees and customers.

Responsibilities:

· Provide white glove service to Wasteology customers by delivering on time services 100% of the time.

· Develop a solid and trusting relationship with customers, site contact and vendors.

· Engage in proactive and reactive communication with customers and vendors.

· Schedule and dispatch services to appropriate vendors based on customer requests and immediate needs.

· Provide solutions for any inquiries that arise in a timely manner.

· Monitor customer work order system for service requests.

· Complete work order requests in target timeline, designated by priority status.

· Track daily activities in various systems, with focus on data accuracy.

· Assist with onboarding new customers.

· Work with internal teams to provide assistance when necessary.

Qualifications / Skills

· Bachelor’s degree preferred or equivalent experience.

· Proficient in Office 365 with strong emphasis in Excel.

· Ability to learn ERP platforms and various work order systems.

· Ability to multi-task, prioritize, and manage time effectively.

· Ability to work in a fast-paced environment.

· Must possess excellent follow-up skills.

· Must work well with teammates and cross-functionally.

· Must be detail oriented, goal oriented and a resolution seeker, work with a sense of urgency.

· Must have effective, clear, and concise communication skills (written and verbal).

· Must possess and demonstrate empathy and patience.

Location: Wasteology Headquarters – Louisville, KY 40207
Hours: M-F

Outstanding Benefits Package with paid time off and holiday pay

About Wasteology:

Wasteology is a white glove waste and recycling services company that delivers customized waste and sustainability solutions for our customers. Our goal is to make a positive impact on our customer’s bottom line by reducing dollar-for-dollar trash spend while simultaneously improving sustainability programs for our customers. The recipe of our proprietary data platform, accompanied with our innovative cost-saving ingredients, makes Wasteology the perfect partner for our customers.

Wasteology Group is also a nationally certified women business enterprise (WBENC).

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Louisville, KY 40207: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $55,000