What are the responsibilities and job description for the Client Experience Representative position at WasteXperts?
The Customer Service Representative plays a crucial role in ensuring seamless operations at WasteXperts. As the primary point of contact for customers, you will be responsible for resolving issues, implementing solutions, and exceeding customer expectations. To achieve this, you will work closely with the Sales team and Operations Support team to identify and address customer needs. Your duties will include escalating serious service concerns to the Business Development Manager, checking on outstanding service issues, and providing exceptional customer service through various communication channels. Additionally, you will be expected to communicate any field employee concerns to the Operations Department and keep your supervisor updated on on-going service issues. If you are passionate about delivering outstanding customer experiences and have the necessary technical and interpersonal skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
Key Responsibilities
- Act as the first point of contact for customers experiencing servicing issues.
- Collaborate with Ops Support to implement new customer stops and add on services.
- Escalate any serious service concerns to the area Business Development Manager.
- Check on any outstanding service issues to ensure completion.
- Provide customer service via telephone, and/or emails, redirecting them when necessary to the proper department.
