What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at WasteXperts?
WasteXperts is a waste management and recycling company located in Martinez, CA. We have been providing commercial and multifamily properties with efficient trash management and recycling solutions since 1992. Our mission is to help our clients save time and money while promoting ecological stewardship and minimizing environmental impact. We offer turnkey solutions tailored to meet specific needs, ranging from onsite sorting and trash recycling management to maintenance support and environmental services. Learn more about us at https : / / www.wastexperts.net.
Role Description :
The Customer Service Representative collaborates with the Sales team and Operations Support team to resolve problems and implement ongoing solutions to exceed customer expectations.
Responsibilities :
- Act as a first point of contact for customers experiencing servicing issues
- Collaborate with Ops Support to implement new customer stops and add on services
- Escalate any serious service concerns to the area Business Development Manager
- Check on any outstanding service issues to ensure completion
- Provide customer service via telephone, and / or emails, redirecting them when necessary to the proper department
- Communicate any field employee concerns to Operations Department
- Provide any necessary updates to on-going service issues to supervisor
Requirements
Knowledge, Skills, and Abilities :
Pay : $23.00 - $25.00 per hour
Expected Schedule and Hours : Monday - Friday; 7 am- 3 : 30 pm No less than 40 per week
We offer excellent benefits including :
JOIN A COMPANY THAT MAKES A DIFFERENCE!
Our Vision is to contribute to a fully renewable planet.
Our Mission is to enable a Circular Economy.
W e value hard work
O pen to new ideas
R espect everyone
K eep communities first
Salary Description
23-25 / hr DOE
Salary : $23 - $25
