What are the responsibilities and job description for the Retail Operations Specialist position at Watches of Switzerland Group PLC?
Job Objective
The Retail Operations Specialist plays a critical role in setting up our retail teams for success. This position reports to and will assist the Retail Operations Manager and Retail Operations Director to continuously improve operations within our showrooms and boutiques to enhance the client’s experience, support new openings and be a resource for our retail colleagues.
The successful candidate will be a motivated performer with a background in retail administration and operations, who has a passion to increase efficiencies and standardize processes across the WoS Group USA all with the goal to delight clients and motivate colleagues.
This position will collaborate with the Retail Operations Manager, Inventory Control Administrator, Client Financial Service Team, Asset Protection and many others to provide clear and consistent guidance to showrooms.
Responsibilities
Education
The Retail Operations Specialist plays a critical role in setting up our retail teams for success. This position reports to and will assist the Retail Operations Manager and Retail Operations Director to continuously improve operations within our showrooms and boutiques to enhance the client’s experience, support new openings and be a resource for our retail colleagues.
The successful candidate will be a motivated performer with a background in retail administration and operations, who has a passion to increase efficiencies and standardize processes across the WoS Group USA all with the goal to delight clients and motivate colleagues.
This position will collaborate with the Retail Operations Manager, Inventory Control Administrator, Client Financial Service Team, Asset Protection and many others to provide clear and consistent guidance to showrooms.
Responsibilities
- Maintain general showroom and boutiques operation files, documents, and forms published in CONNECT (communication platform)
- Support all showroom/boutique development projects with the growth of WOSG retail expansion.
- Execute against pre-opening project plan tasks
- Conduct in-showroom systems and operational training
- Participate with showroom setup tasks to include supply orders, manuals,
- Assist with inventory counts for acquisitions
- Assist with all retail projects, communications, colleague queries and systems support.
- Maintain thorough understanding of all policies, procedures and processes, mainly in the areas of risk management, inventory management, day-to-day retail operation tasks.
- Process Prestige sales transactions for off-sight events and/or Prestige Sales, maintaining detailed records of
Education
- High school degree required
- College Degree preferred but not required
- Previous experience in Retail Administration and/or Retail Operations
- Excellent planning, multi-tasking, and organizational skills
- Strong analytical and problem-solving skills
- Sound judgement with ability to make quick, informed decisions
- Strong verbal and written communication skills
- Flexible and adaptable to change
- Motivated, proactive and dedicated
- Excellent interpersonal and communication skills with the ability to work collaboratively and cross- functionally with all levels of management
- Proficient in Microsoft Office (Word, Excel & PowerPoint)
- Ability to travel to locations within the USA to assist with setup, training and retail support
- Ability to work a flexible schedule
- Ability to travel to support new showroom/boutique openings and work retail store hours as deemed necessary, including nights and
- Ability to drive to showrooms/boutiques within the Dade, Broward and Palm Beach areas to provide in-store training.
