Supervisor, Operations

Description

The Operations Supervisor oversees the daily activities of a group of employees. They assist management with the development of the team and supervise processes, meeting and exceeding team member and customer expectations.

Pay & Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k 4% Company Match
• Vacation, Sick Pay Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

The starting pay for this position is expected to be $30 to $36 per hour. Exact compensation is based on skills, experience, education, and location.

Operations Supervisor Job Duties

• Takes ownership of customer standard operating procedure (SOP) and ensures execution.
• Monitors service failures through the Salesforce Incident Management tool and formulates or contributes corrective actions as applicable.
• Provides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations.
• Supports, leads, and helps to influence positive change so that the Company's key objectives and business goals are met in an ever-changing marketplace.
• Ensures compliance with wage and hour laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks.
• Continuously monitors workload allocation and quality of work.
• Works with department manager to document observations on team member’s contributions, utilizing journals and impressions as applicable.
• Contributes to team members annual performance evaluations.
• Oversees the team’s safety practices, takes immediate control of accident/near miss situations, mitigating risk and collecting evidence. 
• Conducts safety investigations, and drafts incident reports for management overview.
• Supervises warehouse staff, provides training and direct assistance of warehouse operations. Leads by example to ensure that all procedures and best practices are consistently followed
• Measures, evaluates and reports on warehouse performance and productivity to the Operations Manager on daily/weekly basis.
• Tracks and coordinates receipts, storage and timely delivery of goods and materials.
• Orders supplies and maintains suitable inventory levels.
• Periodically checks orders, bills, items received, inventory, and deliveries for accuracy.
• Ensures tools and equipment are available and maintained in compliance with health and safety regulations.
• Performs daily inspection of warehouse and exteriors of facility.
• Supports all customer activity and adjusts workforce to meet customer demands.

Requirements

• Proficient use of computer systems and applications (MS Office, Salesforce, Highjump, Onpoint) as trained/required.  
• Able to deliver quality results consistently and on schedule. Self-motivated and follows through on team initiatives with management support.
• Demonstrates outstanding customer service by proactively addressing customers’ expectations. Skillfully handles difficult customer service issues with patience and determines when to escalate them to management.
• Fosters relationships, resolves conflicts, and sets a positive example for others.  
• Demonstrates excellent communication, utilizing verbal, written, active listening and influencing skills. Asks appropriate questions and provides constructive feedback.
• Incorporates a continuous improvement approach; adept at finding the root cause and drafting corrective solutions. Capable of exercising sound judgment.
• Uses excellent time management skills to implement identified priorities, manage resources effectively, and oversee team productivity.
• Experience with contributing to performance reviews, identifies opportunities for growth, and recognizes excellent performance.
• Leads by example, fostering positive team culture. Identifies situations that require managerial support and partners with leadership to deliver feedback.
• Experience overseeing the allocation of resources which meet budget expectations.
• Demonstrated proficiency in warehouse operations and inventory control.
• Problem-solving skills to handle customer complaints and production issues

Education and Experience

• High school diploma plus a minimum of three years of supervisory or lead experience in logistics and/or transportation or equivalent combination of education and experience.

Physical Requirements

The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.

About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint. 

Watchpoint Logistics, Inc. is an equal opportunity employer.

Visit us at https://www.watchpointlogistics.com

Salary : $30 - $36