What are the responsibilities and job description for the Service Department Operator position at Watchtower Security Inc?
Location: St. Louis, MO
Salary: $40,000 per year
Are you ready to be the heartbeat of our rapidly expanding national video surveillance provider? We're seeking a dynamic Operator to be the cornerstone of our service operations. If you thrive in fast-paced environments, excel in communication, and love being the go-to person, this role is for you!
As our Operator, you'll connect clients, technicians, subcontractors, and office staff, ensuring smooth operations. Reporting to the Technical Service Supervisor, you'll coordinate service requests and ensure timely responses from our team.
Essential Job Functions:
- Delegate service tickets efficiently.
- Prioritize calls based on urgency.
- Monitor field technicians for prompt client support.
- Coordinate service appointments and follow-up via telephone.
- Maintain accurate records in our ticketing system.
- Perform regular spot checks to maintain equipment functionality.
- Collaborate with internal departments to resolve client issues.
- Verify contractor invoices prior to payment.
Job Skills and Requirements:
- Familiarity with VOIP phone systems.
- Proficiency in Google Apps and Microsoft Office 365.
- Strong multitasking and prioritization skills.
- Excellent time management and organizational abilities.
- Self-motivated with a positive attitude.
- Outstanding communication and active listening skills.
Ready to make an impact and grow with us? Apply now to become our Service Department Operator! We offer a competitive salary, advancement opportunities, and a supportive team environment. Don't miss this chance to join our journey of growth and success!
Salary : $40,000
