What are the responsibilities and job description for the Client Retention Representative position at Watchtower Security LLC?
Summary of Position:
We are a growing organization looking for a qualified individual to be the liaison between our clients and internal teams, provide services and product information, resolve any emerging problems with our clients, and retain current clients through renewals. Interaction from multiple sources and job tasks involves heavy customer retention initiatives as well as support for our local and national sales teams. This enthusiastic candidate must have a strong independent work ethic and have great customer service representation. This position will be based out of our St. Louis office and will require travel to designated client sites.
Accountability:
Director of Client Retention
Essential Job Functions:
- Responsible for leading and securing renewals for our current portfolio. This communication may be written, verbal, or in person.
- Development and implementation of metrics and other sales strategies to aid in the renewal process.
- Use of retainment strategies to perpetuate strong partnerships, new contacts, and influencers within the Multifamily Industry.
- Develop and foster relationships at the property and regional level.
- Perform training for new and existing clients on our WTS Portal.
- Maintain ongoing relationships with clients by assisting with speed and professionalism.
- Data entry and research as required to troubleshoot client problems.
- Ideas and implementation of any information that would aid the company (sales and marketing), as well as everything related to the overall client experience.
Industry Representation & Travel Requirements
- Participation in industry-specific special events—local and remote.
- Apartment Association events—membership/participation
- Demonstration of product/service to potential clients.
Job Skills and Requirements:
- Bachelor’s degree, preferred
- 2 years’ experience in customer service, preferred
- Proven above-average written and verbal communication skills
- Analytical skills preferred
- Ability to adapt and be conducive to making a team successful
- Must have a valid driver’s license
- Knowledge of cameras and node connection is a plus
For this position, Watchtower Security will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record
