Business Systems Analyst - Overland Park, KS

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Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. One Watco () .

Here’s what you can expect from Watco :

Award-winning culture recognized by Forbes and Newsweek

Competitive compensation and benefits ()

Paid on-the-job training with peer trainers

Operations training at the Safe Performance Center () in Birmingham, Alabama

Leadership and development programs offered through Watco University

Career advancement opportunities

A Business Systems Analyst is responsible for bridging the gap between our IT capabilities and business objectives, by collaborating with stakeholders to identify system improvements and streamline processes. They evaluate solution options and make recommendations that help IT leaders and the business make informed decisions. They contribute to and drive projects with IT and partners to deliver solutions to the business unit’s challenges.

Responsibilities

Engage directly with business stakeholders to gather and document detailed business requirements, translating them into technical specifications.

Develops, plans, and coordinates in-depth end-user reviews for existing and new systems, including application configuration, integrations, and related business processes.

Facilitate brainstorming sessions with business stakeholders to understand the details of the problem being solved, and how to define a successful solution.

Analyze current business processes and make recommendations for improvement based on industry trends and business knowledge.

Perform functional analysis of Watco’s current business processes and supporting documentation. Conduct gap analysis and define target state architecture.

Create and present reports to leadership and business stakeholders to support recommendations.

Build relationships and act as a liaison between technical teams, business units, and vendors, to ensure smooth and effective communication.

Support and contribute to ongoing business outreach efforts to ensure that Watco’s enterprise systems are aligned with evolving business and end-user goals.

Work with partner teams to convey requirements in the manner they expect. (user stories, trouble tickets, high-level design documentation, etc.)

Collaborate with technical teams to design and implement IT solutions that meet business needs and better integrate applications with other enterprise systems.

Manage small to medium-sized projects related to business system implementations and improvements. Work well with IT project managers to support and drive larger projects.

Coordinate and conduct user acceptance testing to ensure solutions are functional through and after initial deployment.

Assist technical and business staff with root cause analysis and process improvement to help teams resolve and prevent systems issues.

Assist with documentation and support business teams in end-user training.

Document key decisions, action items, and outstanding questions from meetings and communicate to necessary stakeholders.

Skills & Experience

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent practical experience.

5 years of experience as a Business Systems Analyst or similar role, with focus on both on-premise and SaaS applications.

Proficiency in requirements gathering and business process analysis.

Technical proficiency in supporting and integrating third-party applications in an environment with multiple business units and diverse enterprise systems.

Extensive experience in business analysis, design & process re-engineering.

Positive, helpful attitude and a passion for solving problems.

In-depth understanding of how the people, processes and technology within an organization interact, and how to create feasible and successful solutions to highly complex projects.

Demonstrated ability to gather information from multiple sources, analyze applicability and appropriateness, and develop best practice recommendations.

Business and technical knowledge to determine requirements, write high level design documents, and create test plans for large projects.

Attention to detail and strong critical thinking skills – approaches tasks in an analytical manner and focuses on defining a complete and accurate solution to address root causes.

Strong written and verbal communication skills and the ability to tailor communication to all levels of the organization, and to both technical and non-technical audiences.

Able to clearly explain complex needs, requirements, and technical concepts to ensure understanding by all relevant stakeholders.

Experience with multiple implementation methodologies (e.g., Agile, waterfall)[DR1] [KDH2] .

Ability to establish and maintain relationships with other business and IT leaders.

Collaborative and able to work well with individuals across organizational boundaries and with groups of people from varied backgrounds, experience, and education levels.

Manages customer expectations well – able to differentiate between needs and wants, and negotiate priorities to best serve customers and stakeholders.

Strong interpersonal, teamwork and self-management skills.

Additional Skills & Knowledge

Strong understanding of SaaS architectures, cloud platforms, and integrations.

Familiarity with ERP systems, particularly SAP S / 4 RISE or Microsoft Dynamics.

Experience with HR systems such as SAP SuccessFactors, UKG Pro Workforce, ADP, etc. including systems architecture and configuration.

Experience with other enterprise software such as Coupa, SAP EPPM, etc.

Experience working with document management systems like OpenText.

Familiarity with API integrations and data exchange.

Understanding of entity relationships and data structures.

Railroad or other transportation industry knowledge a bonus.