Network Engineer III

Individuals within the IT Network Engineer role are responsible for the operations of secure and highly available networking platforms.  They install, maintain, upgrade, and continuously improve WaterOne’s operating environment. They maintain the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments, responding to incidents and problems, and planning for growth.  Individuals in this job family are also responsible for the overall operation and maintenance of the data center (on premise and cloud) and WAN networks. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Creates technology designs and solutions in response to business needs that enable WaterOne to maximize our IT investments and ensure a cost-effective and secure approach is followed. Designs, maintains and supports networks for business applications and SCADA environments.  Creates and maintains accurate network diagrams for documentation, design and planning.
• In an individual capacity, regularly diagnoses and resolves moderately complex security, hardware, software and connectivity problems and occasionally resolves those of a higher complexity (complexity defined by size, technology used, and system feeds and interfaces).
• In both an individual and team capacity, supports multiple systems or applications of moderate complexity with multiple concurrent users, ensuring control, integrity, and accessibility. This role will occasionally be tasked with working with systems of higher complexity in a team capacity.    
• Participates in short and long-term project efforts with stakeholders and IT groups.
• Works in both an individual and team capacity to implement, maintain, administer, support, and monitor both on premise and cloud-based network solutions and security.
• Works in both an individual and team capacity to implement, maintain, administer, support, and monitor virtualization solutions.
• Works as part of a team in the planning and administration of network redundancy, backup, security, VOIP, and disaster recovery; helps establish and meet Divisional availability goals.
• Maintains network security standards, identifies security issues, and occasionally consults on and implements new security solutions.
• Participates in the planning for network recovery for equipment or system failure or disaster situations. (
• Participates in capacity planning and performance monitoring and tuning in the LAN/WAN/Telephony environment. Maintains monitoring of compliance with WaterOne’s standards and procedures for network usage.  Monitors and tests system performance; prepares and delivers system performance statistics and reports.
• Participates in project teams to evaluate and recommend new network, communications, computing, security and related solutions for WaterOne.
• Works in a team environment to monitor, support and maintain integration of voice, data, security and telecommunication systems for WaterOne.
• Performs network and security audits, network health monitoring, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Coordinates and performs maintenance and/or updates to network systems.
• Manages and supports networking equipment, software, appliances operating systems and associated products from various 3rd party vendors.
• Participates in cyber security planning and incident response.

Other Duties

• Provides technical and backup support for other IT staff members.
• Participates in on-call duties 24/7, and planned or un-planned weekend/evening work.
• Perform other duties as assigned.

Required Education, Skills & Experience

• Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering Technology, Network Communications Management or similar course focus plus:
• 8 years’ of hands-on experience in the technical operation of a multi-site Enterprise LAN/WAN environment including security administration and leveraging network management/monitoring tools.
• 8 years’ of hands-on experience in the technical operation and design of enterprise class firewall products

 Note: An equivalent combination of education, professional certification, and experience may be considered

• Knowledge of PC applications management systems and communications to include VPN applications.
• Strong working knowledge of current LAN/WAN technologies and possess strong Cisco switch, router and firewall configuration and administration skills.
• Experience with Palo Alto Firewalls
• Experience exercising strong technical trouble shooting skills in a Cisco network and telephony environment.
• Must have good customer service and customer interaction skills.
• Must be well organized, creative, and detail oriented.
• Must be assertive, flexible, demonstrate initiative and sound judgment.
• Must interface well with technical IT departmental and non-technical user department personnel.
• Possess good communication skills and be able to effectively communicate verbally and in writing to technical and non-technical audiences.
• Must have excellent decision-making skills.
• Ability to maintain confidentiality for all user materials.

Preferred Education, Skills & Experience

• Working knowledge of cybersecurity standards such as NIST, ISA, and NERC.
• Hands-on experience with cloud networking.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may occasionally lift/or move up to 50 pounds and frequently lift and/or move up to 25 pounds frequently. The employee must be able to use a computer for five hours a day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day. The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine. The employee must be in possession of a licenses and be able to operate a vehicle at any given time. The employee must be able to occasionally position self to install, maintain, or service computer hardware and software and other related equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually

moderate.  Occasionally it may be necessary to perform job duties at treatment, distribution, and maintenance facilities where protective equipment is required. 

WaterOne provides a total compensation package that includes:

• Competitive base pay
• Medical, dental, vision, life, AD&D, and LTD insurance
• Flexible spending account
• Company funded Cash Balance Plan
• Company match Defined Contribution Plan
• Comprehensive wellness program
• Educational assistance program
• A variety of other benefit programs and activities

Equal Opportunity Employer

WaterOne is an equal opportunity employer and upholds a non-discrimination policy. We prohibit discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment and business decisions. We also prohibit harassment and retaliation in the workplace and in our dealings with the public. We encourage and welcome diversity of backgrounds in our workforce. WaterOne complies with the Immigration Reform and Control Act (IRCA).

Complete job description is available upon request and will be provided during the selection process.