Technical Service Representative

Iowa Water Management Company (IWMC) is part of the Water Engineering family. We are currently seeking a reliable, self-motivated, and conscientious person to fill the position of Water Treatment Technical Service Representative. The role entails collection and analysis of water samples, adjusting chemical feed rates, onsite troubleshooting and maintenance of chemical inventory.

Work Location: On the road with access to warehouse - Build your own schedule!

Education: High school or equivalent

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid Time Off
• Holiday Pay
• 401(k)
• Medical Insurance
• Dental Insurance
• Vision insurance

Schedule:

• Monday to Friday; with some weekends as needed

Experience:

• Computer skills: 4 years (Required)
• Industrial Water treatment: 2 years

Willingness to travel: 25% (Required)

Work Location: On the road

The successful candidate will be responsible for:

• Customer site service visits to review the stability of the water systems, operation of water treatment equipment and inventory of water treatment chemicals.
• Completion of monthly service plans as per client contracts.
• Performing analytical tests to determine the adequacy of chemical dosing and stability of the water system.
• Completion of service reports and daily entry into database.
• Delivery of chemical stock and management of inventory levels
• Demonstrating proficiency in performing all test and calibration routines required, as well as procedures for on-site services and web site account management. Training is provided.
• Determining onsite support, equipment, parts and training for customer team support in the operation and preventative maintenance of all related equipment/instrumentation.
• Troubleshooting hardware and software problems for customers on-site at customer locations. Resolving issues by repairing and/or calibrating instruments in accordance with designated O&M manuals.
• Proactively reaching out and coordinating with the Account Management team to optimize applications or resolve service calls issues in a timely manner.
• Keeping up to date with all Technical and Operational skills pertaining to this position, including all applicable safety procedures while meeting end customer requirements and expectations.
• Demonstrating a safety mindset in actions and performance.
• Demonstrating safe driving habits
• Adhering to a service route schedule

Preferred qualifications:

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation or Engineering or other technical discipline is preferred but not required.
• Minimum of 2 years of experience in water treatment, plant operations, maintenance, plumbing, electronics OR 2 years of relevant training (college, military, technical/vocational school)
• Mechanical aptitude
• Basic computer skills
• Strong ability to troubleshoot and resolve issues
• Clear, concise, and professional communication with customer and Water Engineering personnel, verbally and in writing.
• Ability to work in multiple environments, indoor/outdoor in variety of industries
• General knowledge of electrical equipment, basic plumbing and safety.
• Ability to learn applicable company procedures within a reasonable time from start of employment.
• Willing to travel daily within a 3 hr radius.
• Self-motivated, ability to operate with minimal oversight.
• Strong verbal and written communication skills.
• Familiarity of digital communications including Netsuite
• Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support.
• Understanding of Water Treatment processes, controls and programming, and chemical applications
• Ability to make good business decisions based on risk reward analysis and Water Engineering’s business objectives

We offer competitive compensation and benefits working in a dynamic environment with challenging projects. We provide a support staff and training to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We are willing to train the right person on the specifics of water treatment. If you are a quick learner and enjoy problem-solving, water treatment offers a fluid opportunity for interesting work on a daily basis. We’re an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!