Administrative Assistant

Servpro of Morton Grove/East Niles is seeking someone to immediately fill our position as Administrative Assistant. This position requires someone who is dependable, punctual, and who is comfortable working in a challenging and fast-paced environment. We are looking for someone who is extremely organized and has excellent communication skills. The Administrative Assistant needs to be able to work as part of a team as well as independently. Most importantly we are looking for someone who takes initiative and can see the global picture of the business. This position involves diverse responsibilities.

Compensation:

$19.00 - $21.00 per hour based on experience

Benefits:

• 401(k)
• Health insurance
• Paid time off

Primary Responsibilities:

· Answer phones, provide exceptional customer service, and maintain a detailed call log.

· Manage and perform daily activities to ensure completion of tasks according to policy

· Coordinate and maintain Franchise communication

· Coordinate schedules to optimize work efficiency and balanced job scheduling.

· Manager Work-in-Progress (WIP) Board to keep staff updated on daily schedules and job statuses

· Complete First Notice of Loss (FNOL) documentation accurately

· Oversee job file documentation and communications

· Bill customers for services, process payments, and manage accounts receivable

· Maintain an organized file system and company calendar/schedule

· Manage incoming/outgoing email, faxes, as well review and route Bulletins

· Key Measurements and Compliance

· Ensure accuracy of employment files and records

· Perform other job duties as assigned

Experience/Skill Requirements:

· High school diploma/GED. Associate/bachelor’s degree preferred

· 2 year(s) of office, accounting, or customer service management experience preferred

· Familiarity with basic accounting principles, bookkeeping and financial reporting

· Proficiency in computer applications and ability to adapt to new software applications

· Proficient in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks®

· Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times

· Experience in cleaning/restoration industry preferred but not required

· Ability to successfully complete a background check and drug screen subject to applicable law

Job Type: This job is a full time in the office position.

Hours: Monday through Friday 7:30 am - 4:00 pm. This is an emergency service business so reliability and accountability are a must.

This position may occasionally require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• office administration: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Niles, IL 60714 (Required)

Work Location: In person

Salary : $19 - $21