Major Gifts Operations Manager

Water For People is a global nonprofit working across nine countries, bringing together communities, local entrepreneurs, and governments to build and maintain water and sanitation services that will last. We have a sustainable solution to end the global water and sanitation crisis, and our employees across the world help drive this solution. 

POSITION OBJECTIVE:  

The Major Gifts Operations Manager supports the Major Gifts team in identifying and managing complex donor partnerships through prospect research, writing, and cross-team collaboration. Major Gift donors are defined as giving a minimum of $10,000 annually and include individuals, foundations (private, family, and corporate), and corporations. This position provides strategic collaboration and support on Major Gifts donor accounts and works in close partnership with Relationship Managers. The role will collaborate with Grant Writers, Donor Engagement, Strategic Communications, and Global Programs as integral parts of fostering, maintaining, and growing Major Gifts donors. 

This position leads the Major Gifts team prospecting process and pipeline management. This includes supporting frontline fundraisers’ prospect strategy development and management to increase the likelihood of securing new and future contributions at all levels. Furthermore, the Major Gifts Operations Manager serves as a key strategic and operational interface with the Finance and Global Program teams to ensure cross-functional and mulit-disciplinary collaboration on matters critical to Water For People’s revenue success.

ESSENTIAL JOB FUNCTIONS & DUTIES:  

• Manage the prospecting process as a whole, including a team prospect pipeline, to stimulate movement of prospects and keep Relationship Managers RMs accountable in identification and qualification of prospects. 
• Coordinate and manage the identification, research, and/or initial outreach of prospects.
• Support RMs with the development and execution of strategy for each $100,000 individual, corporate, or foundation account, leveraging other staff as appropriate.
• Develop, refine, and promote efficiencies across Major Gifts and Donor Impact teams through the creation or improvement of systems and processes for knowledge sharing, prospecting, prospect management, impact messaging, and more.
• Lead the review and analysis of “Portfolio Roadmaps” for RMs and develop quarterly targets.
• Utilize Raiser’s Edge (donor database system) as a means to capture and track progress on prospects
• Ensure clear lines of communication and alignment between Donor Impact sub-teams and external teams around internal and external deadlines for meeting donor needs and/or requirements. 
• Coordinate with Donor Engagement sub-team around campaigns and mailings with the perspective on how or when to leverage materials for Major Gifts accounts.
• Interface directly with prospects and donors as needed/requested by RMs. 
• Encourage a culture of sales and gratitude across Donor Impact and Water For People. 
• As needed, advise, support, and/or lead on the development of fundraising tools including, but not limited to, Engagement Tools, Country Overview documents, the Impact (Annual) Report, Water For People’s website, etc.
• In partnership with Grant Writers and Global Programs, have confidence in reading and using the Global Program informational tools including Multi-year Operational Plans, Costs to Reach Everyone, and Tracking Spreadsheets. 
• Coordinate with Influence and Strategic Communications teams on conference and event participation to review participation with Major Gifts for prospecting and donor meetings.

 Don’t meet every single requirement but you are excited about this role? Water For People is committed to building a diverse, inclusive, and authentic workplace, so we encourage you to apply even if your past experience does not align perfectly with every qualification listed above.  We also value your volunteer work in any philanthropic organization and feel that your volunteer contributions may help us build critical competencies. Please feel free to include all qualifying volunteer experience.

BEHAVIORS & COMPETENCIES:

•  Connect to Mission – Understand and embrace the mission of Water For People; work to connect day to day tasks to mission; can explain Water For People’s purpose
• Manage through Ambiguity – Can recognize problems or opportunities when they arise and act to resolve; readily formulate multiple solutions through problem or issue analysis; is comfortable making and defending recommendations
• Demonstrate Cultural Awareness – Demonstrate a global mindset; value cultural differences and take into consideration in any given situation; move easily between people from different backgrounds and cultures; can work outside comfort zone
• Action-oriented – Recognize additional actions that will improve quality or facilitate achievement of outcomes; does not hesitate to do more than expected, but may overextend; see opportunities beyond job description and recognize those they can handle and those that require higher level input; think outside the box, anticipate how actions affect the team
• Sense of Team – Build effective working relationships at all levels of the organization; align own behavior with the needs or priorities of the team; promote teamwork among groups; discourage “us versus them” thinking; know and consider the capabilities of coworkers
• Converts Strategy into Results – strong strategic and operational leader who knows how to coalesce teams, resources, and assets around a unified vision in order to effectively execute on Water For People’s. Translates business vision and strategy into winning tactics and plans to deliver excellent results for the organization.
• Demonstrates Ethics and Integrity – understands ethical behavior and business practices and ensures that own behavior is consistent with these standards and aligns with the values of the organization. 

 EXPERIENCE, KNOWLEDGE & SKILLS REQUIRED:

• Bachelor’s Degree or equivalent work experience is required.
• Minimum 3 years' experience working within a mission driven organization.
• Strong project management skills.
• A creative thinker, with excellent written and verbal communication skills.
• Oral and written Spanish proficiency highly valued.
• Promotion of positive organizational culture and commitment to the Water For People values. 
• Cultural competency and comfort in working across different languages, time zones, and cultures.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: 

• Ability to travel up to 10% of the time domestically and internationally to developing countries, where travel is rugged.
• Remote work opportunity. 
• This position will be based in any US state except NY, NJ, WA, VT, HI or CA. You must be a citizen or legally authorized to work in this country. 
• Open - office environment if you choose to work from the Greenwood Village, Colorado office.
• Ability to work outside regular business hours at times to meet with personnel located in other time zones.

Salary Range:

US anticipated salary range: $74,000 - $84,000 USD. The actual salary will be determined based on experience and other job-related factors. 

Benefits:

Our benefits program encompasses both a competitive local package and some global benefits that are geared to encourage healthy living for you and your family, along with a flexible work environment.  Our health package includes medical, dental and vision coverage, as well as a Telehealth benefit. Additionally, we offer parental leave for growing families and sick days to care for yourself or your family when needed.

Water For People cannot provide immigration sponsorship for this position.

Water For People is committed to protecting children encountered during our work and by our employees, preventing sexual abuse and exploitation of all individuals with a particular focus on women and children and other marginalized communities in the performance of our work, preventing human trafficking in the performance of our work and in our supply chain and to having a drug-free workplace.  During the recruitment processes, additional documentation will be requested to comply with our policies and in accordance with the legal requirements in your country of residency, this includes a background check. If you apply for employment, we want you to be aware of our recruitment, selection and hiring processes including important policies regarding employee conduct. 

Water For People is an equal opportunity employer who is committed to creating a culture of justice, equity, diversity, and inclusion in our workplace. For this position we strongly encourage women and people with disabilities to apply. Water for people strives to create and maintain a level of diversity that reflects the communities we serve. Achieving this—regardless of race, ethnicity, ancestry, tribal affiliation, age, gender, sexual orientation, gender identity, religion, veteran status, disability, socioeconomic class, educational attainment, or other social identities is critical to our ability to have a world where every person has access to reliable and safe water and sanitation services. 

Our commitment ensures that we:   

• Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve some of the world’s greatest challenges.
• Strive for a culture of inclusion and belonging by treating each other with dignity, respect, and appreciation enabling us to feel welcome, supported, and valued.
• Effectively connect, communicate, and build long-lasting relationships with stakeholders within our diverse communities.
• Have diversity of thought, perspectives, backgrounds, identities, and talents that will support our mission to develop high-quality drinking water and sanitation services are available to Everyone Forever.

Salary : $74,000 - $84,000