Manager of Fundraising Operations

Water For People is a global nonprofit working across nine countries, bringing together communities, local entrepreneurs, and governments to build and maintain water and sanitation services that will last. We have a sustainable solution to end the global water and sanitation crisis, and our employees across the world help drive this solution. 

POSITION OBJECTIVE:  

The Manager of Fundraising Operations serves as a member of the Donor Engagement Team. Working across the Donor Impact Team, this individual plays a pivotal role in the stewardship of Water For People supporters by ensuring optimized integration for fundraising operations in support of the donor journey and organizational fundraising growth.  

ESSENTIAL JOB FUNCTIONS & DUTIES:  

• Proactively stays apprised of guidelines through sources that set and inform fundraising best practices and resources, such as the Association of Fundraising Professionals, and keeps the Chief Growth Officer and Donor Impact Directors updated on changes or new recommendations. 
• Optimizes the operational implementation of giving opportunities, such as monthly giving, planned giving, peer-to-peer fundraising, and crypto, to enhance functionality and flexibility for donors. 
• Develops and implements documentation of knowledge and processes for Donor Impact Team to support periodic review of practices and to transfer knowledge during onboarding and offboarding or role transition.  
• Maintains Water For People’s charitable standing with rating agencies including Charity Navigator and GuideStar.  
• Manages the relationships for our charitable-registration vendor, Combined Federal Campaign and State Employees Charitable Campaign vendor to ensure all state charitable registrations remain in good standing and that Water For People is enrolled in all state and federal giving campaigns for which the organization is eligible.  
• Supports expense budget creation for the Donor Impact Team enabling the Team to take a multi-year lens for projecting expenses for budgets.  
• Assists Donor Impact team as needed on upgrades of its systems and tools.  
• Acts as lead on contract with Water For People’s caging and lockbox partner for donation processing. 
• Establishes and administers donor acknowledgement procedures to ensure donors are promptly and properly acknowledged and receipted. 
• May be assigned special projects as our fundraising landscape evolves. 
• Implement process changes as needed including but not limited to:

       Fundraising policies and procedures

• Donor privacy and General Data Protection Regulation (GDPR).
• Gift acceptance policy and internal gift standards.
• Branding and licensing agreements.
• Commercial Co-Ventures (CCVs).
• Contract negotiation guidelines.
• Establishes processes and protocols within sub-teams, within Donor Impact, and across departments that support how we work together and collaborate to comply with our policies.
• Maintains repository of Donor Impact Team agreements and contracts.

      Legal compliance and risk management 

• Maintains an awareness of industry standards as well as internal standards, taking measures to reduce and monitor risk, and taking action to resolve issues that may arise because of a compliance violation, data breach, or other events that negatively impact Donor Impact’s business objectives.
• Keeps the team informed about how risk is managed internally and through external vendors and sets expectations on ways that compliance and risk management may impact their work. 
• Collaborates with the Director of Risk Management to ensure processes are set up to minimize organization’s exposure to risk. 
• Collaborates with the Senior Manager of Information Technology to ensure processes are set up to minimize risk as well as response plans specifically to data breaches, credit card fraud, and protection of donor information. 
• Ensures Donor Impact Team complies with procurement policies by providing guidance to team. 
• Acts as key resource on Donor Impact Team for departmental questions related to risk assessment and logistics for donor trips, including Impact Exchange tours.

       Information and documentation management including

• Optimizes organization of both archived and actively used information across systems like SharePoint.  
• Administers governance of document retention policies.
• Manages Donor Impact Team documentation on The Source (Water for People’s intranet platform).

BEHAVIORS & COMPETENCIES:

• Connects to Mission – Embraces the Water For People mission and works to align tasks to support mission; aligns own behavior with the needs or priorities of the organization and demonstrates commitment to the mission; shows respect and composure, publicly admits mistakes and commits to learn
• Manages through Ambiguity – Deals comfortably with uncertainty; effectively copes with change; can decide and act without having the total picture; balances thinking with action
• Demonstrates Cultural Awareness – Understands and values different perspectives while looking for the common ground; recognizes and respects diversity through words and actions; effectively interacts, works, and develops relationships with people of various cultural backgrounds
• Action-oriented – Sets priorities and takes action; has an unwavering commitment to delivering quality work products; recognizes needs or opportunities to act; maintains an attitude of open, curious, and proactive learning, continually expanding own area of understanding and expertise
• Sense of Team – Creates partnerships and effective working teams; consciously uses the informal structures, dynamics, and culture of an organization to get things done; actively shares and seeks input in decision-making from appropriate sources; shows others how their objectives align with own, getting past individual bias; invests in building relationships with others

 EXPERIENCE, KNOWLEDGE & SKILLS REQUIRED:

• Bachelor’s Degree or equivalent work experience required.
• 4 years of progressively responsible and relevant experience working in a non-profit fundraising environment.
• Strong knowledge of principles and best practices for fundraising operations to support cultivation and stewardship practices. 
• Experience working within a “team” in a fundraising and/or a sales environment, leveraging shared resources to steward and cultivate revenue and engagement opportunities. 
• Exceptional analysis and research skills, with the ability to effectively translate information to a variety of stakeholders.
• Excellent project management skills, with the ability to take a project from assignment to completion and manage multiple simultaneous requests for information and prioritize those requests to meet deadlines.
• Self-driven, proactive approach for process creation, problem-solving and improvement.
• Highly collaborative style; ability to build relationships with a diverse and cross-functional range of stakeholders and serve as a unifying force.
• Comprehends order of magnitude and priorities to help realize potential of Donor Impact Team’s fundraising. 
• Communication, interpretation, and translation skills. Clearly discusses needs and resources important to team members. 
• Demonstrates sensitivity to handle donor information.
• Detail-oriented to perform many operations activities that require consistent application of rules and protocols. 
• Understands data management and has a working knowledge of relationship management/donor management software. 
• Experience with Blackbaud Raiser’s Edge preferred.
• Proficiency in Microsoft Windows and MS Office suite.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: 

• This position has the option to work from an office, hybrid, or remotely at the Water For People office in Denver, Colorado. Alternatively, remote work in the US except for NY, NJ, CA, WA, VT or HI. 
• Ability to work in an open office environment if you choose to work from the CO office.
• Ability to work outside regular business hours at times to meet with personnel located in other time zones.

Salary Range:

US anticipated salary range: $68,000 - $78,750 USD. The actual salary will be determined based on experience and other job-related factors. 

Benefits:

Our benefits program encompasses both a competitive local package and some global benefits that are geared to encourage healthy living for you and your family, along with a flexible work environment.  Our health package includes medical, dental and vision coverage, as well as a Telehealth benefit. Additionally, we offer parental leave for growing families and sick days to care for yourself or your family when needed.

Water For People cannot provide immigration sponsorship for this position.

Water For People is committed to protecting children encountered during our work and by our employees, preventing sexual abuse and exploitation of all individuals with a particular focus on women and children and other marginalized communities in the performance of our work, preventing human trafficking in the performance of our work and in our supply chain and to having a drug-free workplace.  During the recruitment processes, additional documentation will be requested to comply with our policies and in accordance with the legal requirements in your country of residency, this includes a background check. If you apply for employment, we want you to be aware of our recruitment, selection and hiring processes including important policies regarding employee conduct. 

Water For People is an equal opportunity employer. Water for people strives to create and maintain a level of diversity that reflects the communities we serve. Achieving this—regardless of race, ethnicity, ancestry, tribal affiliation, age, gender, sexual orientation, gender identity, religion, veteran status, disability, socioeconomic class, educational attainment, or other social identities is critical to our ability to have a world where every person has access to reliable and safe water and sanitation services. 

Our commitment ensures that we:   

• Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve some of the world’s greatest challenges.
• Strive for a culture of inclusion and belonging by treating each other with dignity, respect, and appreciation enabling us to feel welcome, supported, and valued.
• Effectively connect, communicate, and build long-lasting relationships with stakeholders within our diverse communities.
• Have diversity of thought, perspectives, backgrounds, identities, and talents that will support our mission to develop high-quality drinking water and sanitation services are available to Everyone Forever.

Salary : $68,000 - $78,750