Marketing and Communications Manager

Water For People is a global nonprofit working across nine countries, bringing together communities, local entrepreneurs, and governments to build and maintain water and sanitation services that will last. We have a sustainable solution to end the global water and sanitation crisis, and our employees across the world help drive this solution. 

POSITION OBJECTIVE:  

Based on the Strategic Communications Team within the organization’s Global Hub, this role is a champion of our brand voice and an expert content creator. This role focuses on delivering compelling, customized content to donor audiences while producing owned content that aligns with organizational priorities. The ideal candidate is a strategic, detail-oriented collaborator with a passion for our global work and exceptional writing skills.

ESSENTIAL JOB FUNCTIONS & DUTIES:  

• Strategize, create, and manage implementation of owned content, ensuring alignment with organizational goals and audience needs. Examples of owned content include blog posts, impact stories, website copy, video scripts, annual reports, one-pagers, event messaging, and toolkits. 
• Coordinate with teams across the organization to align messages, content, and campaigns with overarching themes and for brand consistency. 
• Develop and execute integrated content plans for donors in close partnership with the Donor Engagement team, connecting with base-of-the-pyramid supporters to drive engagement, retention, and stewardship goals. 
• Write and edit a wide range of content, including impact stories, thought leadership blogs, donor updates, campaign materials, newsletters, and reports, ensuring a consistent and engaging brand voice.
• Customize written content for diverse donor audiences by weaving data, stories, and updates into compelling narratives.
• Act as a brand voice leader, ensuring consistency, authenticity, and inclusivity across all communication channels.
• Champion the Water For People brand internally and externally with consistency and confidence, act as a reviewer and resource for brand questions from colleagues across the organization. 
• Support the management of a content library, providing clarity and training on where, how, and when content has been used.
• Collaborate with global teams to support regional communications goals through resources, tools, guidance, and trainings.   
• Use multiple marketing tech platforms for project management and content delivery, including CRM, WordPress, Asana, Hootsuite, DAM, and more. 
• Leverage data and analytics to evaluate content effectiveness, identify opportunities for improvement, and inform strategies to enhance donor engagement and organizational visibility.

BEHAVIORS & COMPETENCIES:

• Connects to Mission – Embraces the Water For People mission and works to align tasks to support mission; aligns own behavior with the needs or priorities of the organization and demonstrates commitment to the mission; shows respect and composure, publicly admits mistakes and commits to learn
• Manages through Ambiguity – Deals comfortably with uncertainty; effectively copes with change; can decide and act without having the total picture; balances thinking with action
• Demonstrates Cultural Awareness – Understands and values different perspectives while looking for the common ground; recognizes and respects diversity through words and actions; effectively interacts, works, and develops relationships with people of various cultural backgrounds
• Action-oriented – Sets priorities and takes action; has an unwavering commitment to delivering quality work products; recognizes needs or opportunities to act; maintains an attitude of open, curious, and proactive learning, continually expanding own area of understanding and expertise
• Sense of Team – Creates partnerships and effective working teams; consciously uses the informal structures, dynamics, and culture of an organization to get things done; actively shares and seeks input in decision-making from appropriate sources; shows others how their objectives align with own, getting past individual bias; invests in building relationships with others

EXPERIENCE, KNOWLEDGE & SKILLS REQUIRED:

We’re looking for a curious, positive, and organized communicator who excels at storytelling and writing that’s customized for audiences. This person is passionate about our global scope, thrives in cross-cultural collaboration, and brings creativity and precision to every project they tackle. 

• Bachelor’s degree in marketing, communications, or related field; or equivalent experience.
• 5 years of relevant experience in marketing, communications, or related field,  
• Knowledge of various digital marketing platforms and best practices for their utilization.
• Experience working in the nonprofit sector and communicating with donors.
• International experience (such as work, traveling, or living) is a plus.
• Experience using content management systems and platforms, specifically familiarity with WordPress and basic HTML/CSS. 
• Visual communication skills – basic photo editing, video assembly, content layouts, and visual hierarchy. 
• Exemplary written communications skills, including storytelling, copywriting, and editing.
• Ability to work with rough, unedited, or technical content and transform materials into engaging, compelling pieces for a variety of audiences
• Ability to navigate and balance converging timelines, excellent organization skills, and attention to detail.
• Strong interpersonal skills with the ability to connect with individuals across countries, time zones, and departments. 
• Curious, quick learner who enjoys staying up to date on digital marketing, social media, technology, current events related to the WASH sector, and other communications trends.
• Strong intercultural communication skills and experience working in different environments, languages, and across time zones.   
• Ability to connect with others through virtual communication mediums in real-time and asynchronous and often multilingual (written, audio, and video such as emails, chats, Zoom, Teams, WhatsApp).

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: 

• Option to travel up to 10% of the time domestically and internationally to developing countries where travel is rugged. 
• This position has the option to work from an office, hybrid, or remotely at the Water For People office in Denver, Colorado. Alternatively, remote work in the US except for NY, NJ, CA, WA, VT or HI. 
• Ability to work in an open office environment if you choose to work from the CO office.
• Ability to work outside regular business hours at times to meet with personnel located in other time zones. 

Salary Range:

US anticipated salary range: $70,500 - $79,700 USD. The actual salary will be determined based on experience and other job-related factors. 

Benefits:

Our benefits program encompasses both a competitive local package and some global benefits that are geared to encourage healthy living for you and your family, along with a flexible work environment.  Our health package includes medical, dental and vision coverage, as well as a Telehealth benefit. Additionally, we offer parental leave for growing families and sick days to care for yourself or your family when needed.

Water For People cannot provide immigration sponsorship for this position.

Water For People is committed to protecting children encountered during our work and by our employees, preventing sexual abuse and exploitation of all individuals with a particular focus on women and children and other marginalized communities in the performance of our work, preventing human trafficking in the performance of our work and in our supply chain and to having a drug-free workplace.  During the recruitment processes, additional documentation will be requested to comply with our policies and in accordance with the legal requirements in your country of residency, this includes a background check. If you apply for employment, we want you to be aware of our recruitment, selection and hiring processes including important policies regarding employee conduct. 

Water For People is an equal opportunity employer. Water for people strives to create and maintain a level of diversity that reflects the communities we serve. Achieving this—regardless of race, ethnicity, ancestry, tribal affiliation, age, gender, sexual orientation, gender identity, religion, veteran status, disability, socioeconomic class, educational attainment, or other social identities is critical to our ability to have a world where every person has access to reliable and safe water and sanitation services.  

Our commitment ensures that we:   

• Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve some of the world’s greatest challenges.
• Strive for a culture of inclusion and belonging by treating each other with dignity, respect, and appreciation enabling us to feel welcome, supported, and valued.
• Effectively connect, communicate, and build long-lasting relationships with stakeholders within our diverse communities.
• Have diversity of thought, perspectives, backgrounds, identities, and talents that will support our mission to develop high-quality drinking water and sanitation services are available to Everyone Forever.