Call Center Representative I

Water Heaters Only, Inc. (W.H.O.) has been installing water heaters for 56 years and we are dedicated to bringing swift and reliable service to our customers. Our staff is highly trained so our customers get the same information and great service throughout their experience with our company. Water Heaters Only, Inc. employees are happy and excited to be working for the company, many have been with W.H.O. for more than 10 years!

Do you enjoy a high volume/fast paced environment? Are you detail oriented and enjoy applying it? Are you a fast on-your-feet thinker?

If you answered yes, please apply and come see if we are a good fit for you! We are currently seeking a Call Center Representative I in Grass Valley, CA. (NO COLD CALLS!)

*ATTENTION: THIS IS A FULL-TIME 40 HR A WEEK POSITION (EVENINGS, WEEKENDS AND SOME HOLIDAYS) IN GRASS VALLEY, CALIFORNIA*

**This is NOT a remote position. We are located in Northern California.**

The Position:

• Answer routine call inquiries regarding the company product and service information by following standard scripts and procedures.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Tracks the questions and answers in the contact center system as well as updates or checks the order status.
• Excellent interpersonal, written and oral communication, time-management, analytical and organizational skills.
• Other duties as assigned.

Desired Experience:

• 1 year of computer experience and Customer Service experience is preferred.
• High School education or GED.
• This would be a good position for someone who loves sales and people.
• Works under the close direction of the Call Center Manager in the functional area.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.

MUST BE: Punctual and reliable.

Benefits: Yes

Competitive Pay Structure

Job Type: Full-time (40 hrs./week) Evenings, weekends, and some holidays.

Pay: $18.00- $20.00 per hour to start

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Shift:

• 8 hour shift
• Day shift
• Evening shift

Experience:

• Customer service: 1 year (Required)
• Call center: 1 year (Required)

Work Location: In person

Salary : $18 - $20