Front of House Manager - Tampa Bay Hospitality

Job Description:
The Front of House Manager will be responsible for overseeing all front-of-house operations, ensuring seamless service, and creating a warm and welcoming environment for guests. This role requires a hands-on leader with a deep understanding of hospitality and restaurant operations, someone who can guide and inspire the team to deliver outstanding customer service consistently.

Key Responsibilities:

• Lead, train, and manage the front-of-house team, ensuring excellent service standards at all times.
• Maintain a polished, professional appearance and a positive, engaging attitude.
• Ensure staff is punctual, well-groomed, and prepared to serve guests with enthusiasm and professionalism.
• Oversee daily operations, including reservations, seating arrangements, and service flow to ensure an exceptional guest experience.
• Develop and maintain strong knowledge of our menu, wines, and overall restaurant offerings to assist guests with questions or recommendations.
• Manage guest relations, addressing concerns or complaints promptly and effectively to ensure complete guest satisfaction.
• Work closely with the kitchen and bar staff to ensure smooth coordination and communication between departments.
• Implement and uphold service protocols, maintaining a high standard of service quality and timeliness.
• Display flexibility and adaptability in handling various situations, from high-volume service to special events, adjusting plans as needed.
• Monitor inventory levels of front-of-house supplies and place orders when necessary.
• Conduct regular staff meetings and training to improve service standards and ensure the team remains motivated and focused.
• Enforce health and safety regulations, ensuring the front-of-house area is clean, safe, and orderly at all times.

Qualifications:

• Proven experience as a Front of House Manager or similar role in a high-volume restaurant.
• Strong leadership and team management skills with the ability to motivate and train staff.
• Exceptional time management and organizational skills; punctuality and reliability are a must.
• A deep 'working' knowledge of restaurant operations and a passion for the hospitality industry.
• Ability to maintain a polished, professional appearance while under pressure.
• Excellent communication and interpersonal skills, with a genuine eagerness to serve guests.
• Flexible and adaptable to changing situations and environments, with a calm demeanor in high-pressure situations.
• Knowledge of POS systems and restaurant management software is a plus.  Excel, Word, Canva for example. Typing skills are commonly used. 
• Availability to work nights, weekends, and holidays as required.

Why Join Us? We offer a dynamic and rewarding work environment where your leadership skills will be valued. If you’re passionate about hospitality, have a polished and professional demeanor, and thrive in fast-paced environments, we’d love to hear from you!

How to Apply: Please send your resume or relevant experience and why you’d be a great fit for our team to carly@TampaBayHospitalty.com