What are the responsibilities and job description for the Administrative Assistant--Mental Health Office position at Water's Edge Counseling & Healing Center?
Company: Water's Edge Counseling & Healing Center (WECHC) is an outpatient mental health center with specialties in the treatment of eating disorders, depression, anxiety and/or trauma. We serve adolescents and adults. See our website for more information on our approach to care (www.watersedgehc.com).
Administrative Assistant Job Summary:
The Administrative Assistant fills-in when there is a staffing shortage in the Administrative Dept. Key duties include a wide variety administrative activities. The Administrative Assistant duties includes but are not limited to:
- First point of contact to greet, welcome and attend to clients and guests
- Assist Office Manager in adequately covering and completing administrative tasks.
- Responsible for answering calls regarding clinic operations and either handling or direct caller to the appropriate individual
- Listen to client complaints with active listening and understanding, relay complaints to the proper people per Company’s processes
- Schedules clinic appointments and enters information into a computerized schedule.
- Assist w collecting payments, copays and outstanding client balances from clients at point of check-in
- Verifies insurance benefits and assists with client insurance correspondence
- Gathers, enters, and/or updates data to maintain clinic records and databases in an efficient, organized and confidential manner; establishes and maintains files and records for the clinic
- Complies with organizational and HIPAA policies and regulations to ensure client care is kept confidential
- Assist in assessing and responding calmly and swiftly to safety and security concerns including but not limited to monitoring who is in the building, fire, and medical emergency
- Performs miscellaneous job-related duties and tasks as assigned
Administrative Assistant Qualifications:
- High School Diploma or GED required. Post-secondary education is beneficial
- Minimum of one year of experience in a customer service role required
- Experience in a healthcare or insurance environment preferred
- Good writing, analytical, and problem-solving skills
- Ability to follow oral and written instructions
- Proven strong customer service and phone skills with an exceptional ability to listen and present in a positive, professional manner
- Ability to operate standard office equipment
- Strong computer skills
- Ability to work well independently and as part of a team
All offers of employment at Water’s Edge Counseling & Healing Center are contingent upon clear results of a thorough background check.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- No weekends
Ability to Commute:
- Burnsville, MN 55306 (Required)
Work Location: In person
Salary : $17 - $20