What are the responsibilities and job description for the Patient Services Representative position at Water's Edge Dermatology?
Water’s Edge Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.
We seek an energetic, hard-working, dependable, multi-tasking Medical Patient Services Representative/Customer Service Representative passionate about helping others and making a difference.
The Patient Services Representative/Customer Service Representative acts as a liaison between Water’s Edge Dermatology and its current and potential patients; assisting by determining and clarifying their needs; scheduling appointments, answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database.
Essential Functions
- Answers inquiries by clarifying patient requests, verifying information, researching, locating, and providing excellent customer service to patients.
- Helps patients by promptly answering incoming telephone calls and strives to meet department goals such as talk time, conversion rates, etc.
- Resolves patient problems by clarifying issues, researching alternative solutions, implementing agreed-upon solutions, and occasionally escalating unresolved issues to supervisors.
- Educates patients by explaining procedures, answering questions, and providing required information.
- Keeps and maintains call center database up to date by entering key information efficiently and accurately and summarizing key points of patient conversations
- Maintains and improves quality results by adhering to standards and guidelines.
- Maintains company equipment by reporting problems.
- Accomplishes goals and organization mission.
- Meets personal/team qualitative and quantitative targets.
- Other duties as assigned.
We offer competitive salaries and benefits:
- Bonus incentive program
- Medical, Dental, and Vision available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 401k available after 90 days of hire
- Excellent growth and advancement opportunities
- Paid time off and holidays
- Discounts on employee services
POSITION TYPE AND EXPECTED HOURS OF WORK
- Full-Time
- Monday – Friday
- 8 am – 4:30, 8:15am – 4:45am, or 8:30am – 5 pm
- Work-from-home opportunity, upon the completion of on-site training
QUALIFICATIONS
Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice, with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments and plastic surgery procedures to an array of vein treatments, no case is beyond our knowledge and expertise.
