Director of Volunteer Ministries

For Water Street Mission to fulfill our mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.

Job Summary: Serve as a member of the People and Culture Team directing the Volunteer Ministries team. Lead the ministry into growth in quality and effectiveness in its mission areas and in relevant objectives in the Strategic Plan. Establish and execute strategic direction of the High Volunteer Engagement vision for Water Street Mission while overseeing the Volunteer Ministries team and collaborating with staff volunteer managers.

FLSA: Full time, Exempt

All Water Street Mission staff must be:

• Willing to sign the Water Street Ministries' Statement of Faith

• A current and active member and/or regular attendee of a local church

• Able to fully support the Water Street Mission's core values and ministry philosophy

Essential Functions:

Culture and Values

• Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity

• Walk alongside fellow WSM staff in Christian community as we journey toward maturity

• Encourage restoration in the lives of guests, recognizing we are each restored by God to become restorers

• Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests

• Embody, encourage and cultivate WSM culture, purpose, mission and values in words and actions

Role Specific Responsibilities

• Uphold the High Impact Volunteer vision for Water Street Mission that includes an understanding that volunteerism is often the vehicle that God uses to speak to hearts and grow a person's Christian faith.

• Create and continuously improve workflow that recruits and retains volunteers helping them become more deeply committed to WSM and our unique approach to restoring the lives of individuals experiencing homelessness.

• Support the Volunteer Manager efforts in volunteer recruitment, marketing, screening interviews, and appreciation.

• Coordinate with a cohort of Water Street Mission staff to ensure that volunteer needs are communicated and recruited according to the needs of the department, and that the department has the necessary leadership and tools ready for the volunteers when they are ready to serve.

• Provide leadership to the implementation of a High Impact Volunteer model throughout the organization.

• Encourage and equip WSM staff in ‘best practices' in volunteer engagement through intentional training of WSM support staff who coordinate volunteers for their ministry.

• Assist Church Ambassadors in the integration of volunteering into the Spiritual Formation ministry of churches.

• Function as primary administrator and architect of the volunteer management database (VolunteerHub) to ensure efficient and effective use across all campus ministries.

• Support Volunteer Manager with facilitation of Encounter Sessions when needed.

• Works to standardize policy and aspects of volunteering across campus including maintaining and regularly revising volunteer policies for WSM.

• Work with marketing to produce Volunteer communications including brochures, handbooks, newsletters, postings and special events.

• Establish, with the collaboration of the People and Culture team, training and development programs and objectives based in WSM Strategic Plan development and best practices.

• Participate in volunteer advocacy organizations in the community.

• Participate in periodic public speaking engagements for the ministry.

Education and Experience: Experience in a leadership/supervisory capacity. Four years minimum experience working with staff and/or volunteers, developing systems and programs to support growth. Experience growing relationships, delivering a high level of customer service, strong organization and process management skills. Experience working with or managing a CSM/CRM Database. Education and/or experience in organizational development or management. Strong evidence of active Christian formation, spiritual maturity, and wise leadership.

Reports To: Vice President, People and Culture

Key Internal Relationships: Operations Team; People and Culture Departmental Team; Volunteer Managers; Supervisors throughout WSM

Physical Demands:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Stand, walk, or sit- Continuously

• Use of fine motor skills- Continuously

• Bend, squat, kneel, and reach- Occasionally

• Lift and/or move up to 50 pounds- Occasionally

• Weekend and evening availability- Occasionally

Christian Life:

Water Street Mission is a privately funded 501(c) 3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.

Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.

Adhere to the Water Street Mission Employee Handbook.