What are the responsibilities and job description for the Second Shift Life Coach position at Water Street Mission?
For Water Street Mission to fulfill our mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.
Job Summary: A Life Coach will work directly with and support guests towards sustainable restoration, providing accountability and empowerment for guests to reach their self-identified goals. A Life Coach will work cooperatively with a team of Residential Life and Community Resources staff to actively participate in a safe and healing environment and uphold the mission, vision, purpose, and core values of WSM.
Core Life Coach team functions:
1. Uphold WSM’s mission
2. Offer radical hospitality
3. Practice presence ministry
4. Build safe relationships
5. Provide accountability and empower guests
6. Connect guests to internal WSM resource teams
7. Ensure campus safety
This position is scheduled for 3:00-11:30 PM and is eligible for shift differential.
FLSA: Non-Exempt, Full-Time
All Water Street Mission Staff must be:
1. Willing to sign Water Street Mission’s Statement of Faith.
2. A current and active member and/or regular attendee of a local church.
3. Able to fully support Water Street Mission’s core values and ministry philosophy.
Essential Functions:
Culture and Values
• Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.
• Walk alongside fellow WSM staff in Christian community as we journey toward maturity.
• Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.
• Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.
• Above all, holds a love for Jesus and a recognition that ministry takes precedent over tasks.
Role Specific Responsibilities
• Minister to guests, reflecting God’s love for each individual, through a non-judgmental, grace-filled relationship.
• Participate in crisis conversations and de-escalation of situations on campus as needed.
• Function as lead Life Coach when Senior Life Coach or Life Coach Supervisor is not on campus.
• Work every other weekend.
• Work holidays as assigned in the staff rotation.
• Keep all bulletin boards, digital announcements, and notices/postings current and tidy.
• Maintain accurate guest information, including reporting and data management.
• Greet and give directions to WSM volunteers when scheduled.
• Attend all required meetings and trainings, such as Multidisciplinary Team, Life Coach Team meeting, All-Staff meetings, off-site trainings, and others.
• Answer Access Center cell phone as assigned.
• Perform all other duties as assigned.
Residential duties:
o Be present in and manage Residential areas as assigned.
o Meet with guests for individual Life Coach sessions, if assigned a temporary caseload.
o Prepare up-to-date status reports of guest engagement requirements for Action Plan reviews, if assigned a temporary caseload.
o Assist Senior Life Coaches as directed.
o Lead/facilitate or assist SLCs with guest groups (Life Coach Groups, community meetings, etc.).
o Perform weekly room checks.
o Perform breathalyzer drug tests, as directed or needed.
o Have follow-up conversations with guests (Action Plan engagement, chores, tasks, etc.).
o Facilitate moving and orienting new guests to the Residential program.
o Oversee room changes and outcycles.
o Work with Dorm Monitors to ensure rooms are prepped and welcoming for new guests.
o Work with Life Coach Assistants to manage and stock supplies for all Residential areas.
Shelter duties:
o Be present in and manage Providence Day/Night Shelter as assigned, including scanning guests in/out.
o Monitor and manage guests in Providence Day Shelter during chapel times.
o Lead new guest orientations in Providence Day/Night Shelter.
o Lead Overview of Residential groups in Providence Day/Night Shelter.
o Meet with shelter guests for designated Residential Program Application meetings.
o Cover the Dining Hall during mealtimes, including scanning guests in/out.
o Maintain cleanliness and tidiness in Providence Day/Night Shelter.
o Oversee guest task assignments (Customer Service Representatives) for showers and laundry.
Education and Experience: Bachelor’s degree in human services or related field strongly preferred, although candidates with relevant professional training, life experience, and education may also be considered. Minimum of 1 years’ experience at organization(s) serving marginalized populations and/or in the areas of mental health, trauma, addictions recovery. Competency in Microsoft Office products required. Ability to work with a database (ex: Salesforce) is essential. Bilingual English and Spanish strongly preferred.
Reports To: Evening Life Coach Supervisor
Key Internal Relationships: Life Coaches, Life Coach Supervisors, Director of Life Coach Ministry, Residential Life colleagues, Community Resources colleagues
Physical Demands:
Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Stand, walk, or sit – Continuously
• Use of fine motor skills – Continuously
• Bend, squat, kneel, and reach – Continuously
• Lift and/or move up to 30 pounds – Frequently
• Weekend and evening availability – Frequently
Christian Life:
Water Street Mission is a privately funded 501(c) 3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:
• Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.
• Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.
• Adhere to the Water Street Mission Employee Handbook.
