What are the responsibilities and job description for the Billing Specialist position at Water Utility Management?
Assisting the Billing Department to accurately and timely process all bi-monthly water utility bills on a rotating eight-week cycle for approximately 34,000 customers.
Responsibilities
- Assisting the Billing Dept. to accurately and timely process all bi-monthly water utility billing statements.
- Investigate and resolve billing discrepancies or work with customer service regarding customer complaints in a timely manner and professional manner
- Data entry of meter reads into the Tyler ERP Pro billing system
- Process leak adjustment requests submitted by customers
- Process meter change outs and ensure meter information is accurate
- Check the data input in the billing system to ensure accuracy of final bill
- Assist the accounting department with other accounting-related duties, projects, and correspondences as needed.
Qualifications & Experience
- At least 5 years of experience working in Billing (preferred)
- Prior experience in accounting or customer service (utility billing experience a plus)
- Proficient in MS Office to include Excel; Working knowledge of relevant software (e.g. Tyler ERP Pro 10) will be appreciated
- Strong attention to detail and excellent organizational skills
- Ability to communicate clearly and professionally with customers and colleagues, especially in sensitive situations involving service interruptions.
- Data entry skills with the ability to type at least 40 wpm
- Associate’s degree in accounting, Business, or related field (preferred)
Our benefits package includes competitive compensation, excellent benefits, professional development, and an outstanding work environment based on our mission and values. We help our employees and their families with both routine and unexpected medical and personal needs. Our goal is to ensure that our employees are happy, healthy, and able to reach their full potential. For full-time employees, WUM is proud to offer health, dental, and vision benefits after 90 days of employment. We also offer 401-K options with up to 3% matching, with the additional option of enrolling in a Flexible Spending Account.
Water Utility Management is an Equal Opportunity Employer. It’s our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.
