What are the responsibilities and job description for the Lead Host / Hostess position at Waterfall Club?
Lead Host / Hostess
Reports to: Outlet Supervisor, Food and Beverage Director
Supervises: No supervisory duties in this position.
Education and/or Experience
- High School diploma or GED.
Job Knowledge, Core Competencies and Expectations
- Knowledge of club’s dining reservations system and procedures.
- Able to handle multiple tasks and pressure.
- Must follow all health and safety guidelines.
- Knowledge of and ability to perform required role during emergency situations.
Job Summary (Essential Functions)
Manages the central and dining reservation desk at the club. Supports all food and beverage restaurant operations as assigned. Also responsible for the reciprocal and concierge needs of club members.
Job Tasks/Duties
- Manages the reservations and seating for the club’s restaurants.
- Directs and assists members and guests in locating daily private functions/events.
- Manages all reciprocal requests and concierge needs on a daily basis.
- Manages the telephone communication to and from the desk.
- Carefully observes service provided to members during the shift. Takes corrective action in the event of problems. Makes recommendations on improvements.
- Greets and seats guests, handles reservations and prepares and maintains a waiting list during peak periods.
- Assists with, performs and oversees all duties assigned to hostess staff.
- Administrative support and duties as assigned by Outlet Supervisor or Food and Beverage Director.
Physical Demands and Work Environment
- Must be able to keep composure during periods of high incoming phone calls and/or in-person requests.
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Push, pull or lift up to 50 pounds. Continuous repetitive motions.
- Work in hot, humid and noisy environment.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Evening shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16