Chief Executive Officer (CEO)

Job Title: Chief Executive Officer (CEO)

Job Category: Admin

Wage Classification: Salaried/Exempt

Location: North Bend

Position Type/Status: Full-time, benefitted

Travel: Minimal

Wage: DOE

Reports to: Board of Directors

Manages Direct Reports: Yes

HR Review & Approval: 3/12/25

Job Description

Waterfall Clinic, Inc. dba Waterfall Community Health Center (WCHC) is an integrated patient-centered primary care clinic serving insured and uninsured children and adults with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural and social barriers. This position will support mission and goal achievement, organizational quality, and patient-centered medical home philosophy. Responsibilities include the strategy, development and implementation of innovative operational programs that include collaboration with strategic business partners and directs the organization towards its primary objectives.

General Summary Of Duties

Function as a Chief Executive Officer (CEO) in a team and mission-based setting to provide leadership, vision, and direction for Waterfall Clinic, Inc dba Waterfall Community Health Center (WCHC) and develops organizational strategy. CEO is accountable to the Board for: stewarding WCHC’s mission, vision, and values; collaborating with the Board of Directors on strategy and policy development; and reporting to the Board on strategy execution and performance on all programmatic, financial, and operational measures. CEO is responsible for the ongoing success of the health center. Provides vision and leadership to plan, administer, implement, direct, and monitor all aspects of the organization in accordance with Board-developed policies, strategic goals, and objectives. Monitors national, state, and local political environment. Establishes and maintains strategic relationships. Assures adherence to all regulatory, funding, and operating requirements for the establishment and continued accreditation as a Health Center Program Grantee. Assures all operations are financially viable, consistent with mission, strategic plan, applicable laws and regulations, and principles of professional and business ethics. Oversees the efforts of all the continuous improvement initiatives to ensure overall compliance with all regulatory standards including federal, state, HRSA, FTCA, and other agencies.

Supervises Senior Leadership Team (SLT), and Executive Assistant. This role is a working supervisory position. May be assigned additional operational related staff supervision as services and operations expand based upon function.

Responsibilities include the strategy, development and implementation of innovative quality programs that include collaboration with strategic business partners and directs the organization towards its primary objectives.

Chief Executive Officer (CEO) is a member of the Executive Team, engaged in defining the overall business strategy and direction of the organization while supporting Waterfall Clinic, Inc. (d.b.a. Waterfall Community Health Center’s (WCHC) mission. This position may be asked to work at other clinic sites as needed.

Waterfall Clinic, Inc. dba Waterfall Community Health Center (WCHC) is an integrated patient-centered primary care clinic serving insured and uninsured children and adults with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural and social barriers. This position will support mission and goal achievement, organizational quality and patient-centered medical home philosophy.

Supervisory Responsibilities

• Personnel supervision is a responsibility of this position.
  
  

Duties/Responsibilities

• Adheres to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
• Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Develops collaborative partnership with the Board of Directors to ensure that the organization fulfills its vision, mission, goals, and strategic direction by effectively managing all key components of organization’s operations.
• Act as spokesperson and leader on health care issues in the community, especially for the needs of underserved communities and individuals, and for CHCs.
• Provides strategic and operational leadership and direction for WCHC through oversight of the day-to-day operations, planning, systems, and controls of the organization.
• Fosters a workplace that results in the development, growth, and retention of a high performing senior leadership team.
• Directly and through WCHC’s senior leadership team, manages the activities of the staff of the Organization.
• Ensures that WCHC is structured, and its staff selected, empowered and motivated to maximize the organization’s ability to deliver its programs and services.
• Develops and directs strategies including opportunities for networking and collaboration at local, state and federal levels for governmental relations, both administrative and elected.
• Establishes and maintains relationships with other healthcare institutions and providers, national/state/local organizations, and other community agencies, building collaborations to expand services to the underserved and uninsured.
• Manages and maintains knowledge of current requirements of federal, state, and local policies and procedures, as well as those of accreditation.
• Interprets corporate policy and makes administrative decisions, soliciting the input of each department and the Board; makes necessary changes and improvements in the existing administrative procedures and practices.
• Directs the development of standards and methods used to assess the activities of WCHC with respect to the feasibility, quality, productivity, costs, and other aspects of WCHC.
• Collaborate with Human Resources to review, investigate and analyze incidents for organization risk mitigation and adverse event management purposes to recommend interventions which will enhance the safety and well-being of patients, staff, and organization at large.
• Serve as a member of the Senior Leadership Team, serves as an information resource to the Board President and Board of Directors.
• Attends and participates in Board of Director meetings, Strategic Planning, other Senior Leadership Meetings, including Department and other staff meetings.
• Responsible for development, implementation, and supervision of all WCHC core services, policies and ensures related compliance.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, completion of performance appraisals and managing staff relations.
• Develops detailed understanding of clinic operations at each location and collaboratively participates with leadership to optimize operations from both a revenue and cost quality and risk management perspective.
• Provide quality stewardship of the organization and ensure proper controls are in place to reduce risks with compliance to federal, state, local and other related regulations.
• Establishes and maintains strong relationships with all levels of employees including senior executives so as to identify their needs and seek full range of business solutions.
• Manages and evaluates performance of direct reports and indirect support staff to ensure quality of service and technical expertise of staff.
• Conduct regular staff meetings, approve procedures and continuing education, and PTO.
• Supervision/Oversight of senior leadership team, executive assistant, and human resources staff.
• Performs any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.
  
  

Essential Responsibilities

• Openly, clearly, and respectfully share and receive information, opinions, concerns, and feedback in a supportive manner.
• Work collaboratively by mentoring new and existing co-workers, building bridges, and creating rapport with team members across the organization.
  
  

Other Managerial Functions/Duties

• Complete continuous performance evaluations for self and employees and implement plans of corrections when needed.
• Confer, consult, and collaborate with Human Resources on all employee relations, employee engagement, risk or adverse events.
• Manage a departmental budget; leads cost efficient and effective operations, creates plan of correction for any operating expenses that deviate more than 10% from budget.
• Use problem-solving and conflict resolution skills to foster effective work relationships with team members.
• Maintain required competencies for self and all employees within the department.
• Pursue professional growth and participates in a professional organization i.e. NWRPCA, OPCA, NACHC.
  
  

Education And/Or Experience And Qualifications

• Minimum of a Bachelor’s degree in healthcare administration, business administration, accounting or related field of study with strong analytical base; Master’s degree in a related field is desirable along with a demonstrated record of obtaining ongoing job-related education and training.
• Minimum of five (5) years of experience in a recent health care organization with Federally Qualified Health Centers (FQHC’s) or FQHC-LAL’s, community health center or similar setting, rural healthcare, or tribal sufficient to satisfy the Board of Directors that the job can be performed successfully.
• Minimum of five (5) years of experience to possess a level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all clinical and non-clinical departments.
• Completion of coursework in leadership and/or management training for health care professionals with at least five years of organizational management experience is desirable.
• Demonstrated competencies in the areas of:
• Program development and operation;
• Community relations and public speaking;
• State and/or national policy advocacy;
• Employee relations; and
• Grants and financial management.
• Familiarity with Oregon health care delivery system; trends and issues related to healthcare financing and insurance with particular emphasis on community based primary care that includes medical, dental, social health and behavioral health services; and concepts in HRSA such as patient-centered health care, and new constructs in health care delivery.
• Demonstrated ability to network with state, regional and national leadership organizations, key strategic partners, stakeholders, and government officials.
• Travel and attend state, regional and national meetings, visiting HRSA-funded health centers, and partner/stakeholder meetings etc.,
• Demonstrated commitment to high quality health care for low income, ethnically diverse populations.
• Working knowledge of system process analysis, quality/process improvement techniques, design, and integration, at a level of complexity associated with integrating processes across multiple departments of an organization.
• Working knowledge of clinic operations, financial and budgetary practices to develop annual budget, analyze financial data and patterns, and manage department budgets for various departments.
• Proven experience handling confidential and highly sensitive matters.
• Proven interpersonal skills and experience providing complex administrative support in a high-profile environment with tact and diplomacy.
• Effective time management and project management skills, such as communication, delegation, prioritization, maintain a big picture of the organization outcomes.
• Excellent verbal and written communication skills in a confidential environment to provide information and service to a wide range of internal and external contacts.
• Establish and maintain solid working relationships through communication, cooperation, and positive interactions with all patients, employees, staff, providers, and vendors.
• Willingness to work a flexible schedule when circumstances necessitate.
• Ability to use a wide range of office machines including personal computers.
• Demonstrate ability to learn and maintain appropriate technical skills to effective support the electronic records systems and/or other reporting platforms.
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint), Keyboarding at 25 wpm and reporting.
• Ability to communicate effectively in English, both verbally and in writing.
• Maintain confidentiality – in accordance with WCHC policies and HIPAA regulations.
• Knowledge of and ability to apply Patient Centered Medical Home principles.
• Valid Oregon Driver’s License
• Demonstrate ability to learn and maintain appropriate technical skills to effective support the electronic records systems and/or other reporting platforms.
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint), Keyboarding at 25 wpm and reporting.
• Ability to communicate effectively in English, both verbally and in writing.
• Maintain confidentiality in accordance with WCHC policies and HIPAA regulations.
• Knowledge of and ability to apply Patient Centered Medical Home principles.
• Valid Oregon Driver License.
  

Licensures/Certifications Requirement

• Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to expiration date.
• Current American Health Association (AHA) Provider Basic Life Support Card (BLS) within 6 months of hire and recertify prior to expiration date.
• Mandatory Trainings for Organization and Advanced Health compliance completed within 3 months of hire, no later than 6 months, and recertify prior to expiration date.
  
  

Immunizations Required

• TB test (upon hire)
  
  

Work Environment/Physical Demands Summary

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Prolonged periods sitting at a desk working at a computer.
• Able to lift 35 pounds occasionally.
• Exposure to sick people.
• Able to travel as needed.
  
  

Benefits

• Student Loan repayment program opportunities
• Up to $200 per month towards student loan debt
• Master’s degree or higher provider, providing direct billable patient care, is eligible for $50,000 every 3 years
• Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start)
• 7 Paid Holidays *you must be scheduled to work the holiday to qualify for holiday pay*
• Medical/Dental/Vision 100% employer paid
• 401K Retirement Plan 6% match
• Options for long term disability
• $50,000 Life Insurance Policy- options for additional voluntary life
• Additional voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available
• Employee Assistance Program (EAP)
• Downtown Health and Fitness gym membership discount
• Bonusly – Internal Employee Recognition Platform
• Headspace care employer paid membership
  
  

Office

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, hear, frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Exposed to sick people.

Hipaa

This position has access to Protected Health Information (PHI) in order to perform the functions of the job and employee shall apply the minimum necessary standard of HIPAA at all times. You are only to read the content of these records to the extent needed to accomplish the assigned task. PHI shall only be discussed on a need to know basis. Maintain strict confidentiality and respect the privacy of others.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment contract, implied or otherwise, between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

I understand that my employment is at-will and thereby understand that my employment can be terminated at-will either by Waterfall Community Health Center Community Health Center or myself and that such termination can be made with or without cause.

The job specification requirements stated are representative of minimum levels of knowledge, skills, and abilities to perform this job successfully. Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may substitute for the above so that the employee will possess the abilities or aptitudes to perform each duty proficiently.