What are the responsibilities and job description for the Front Desk Host position at Waterford Hotel, Inc.?
Job Overview
We are seeking a dedicated and friendly Front Desk Host to join our team at a vibrant new hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests warmly upon arrival and provide them with necessary information about the resort and its amenities.
- Manage the check-in and check-out processes efficiently, ensuring all guest information is accurate and up-to-date.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy to enhance guest relations.
- Operate phone systems to manage incoming calls, take reservations, and provide information as needed.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Maintain a clean and organized front desk area to create a welcoming environment for guests.
- Assist in promoting hotel services and amenities to enhance the guest experience.
Requirements
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Bilingual candidates are highly encouraged to apply to better serve our diverse clientele.
- Familiarity with hotel management software and phone systems is advantageous.
- Excellent interpersonal skills with a focus on guest relations and satisfaction.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A positive attitude and a commitment to providing outstanding customer service in a fast-paced environment.
Join our team as a Front Desk Host where you will play an essential role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.76 - $16.50 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Customer service: 1 year (Required)
- Hospitality: 1 year (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Lake Orion, MI 48359 (Required)
Work Location: In person
Salary : $15 - $17
