Cafe Manager

Job Title:

Cafe Manager

Job Summary:

The Waterfront Cafe Manager is responsible for the day-to-day management of the cafe. This role involves ensuring high-quality food and beverage services, maintaining a welcoming and peaceful atmosphere, as well as managing a small team of 2-4 cafe staff members. The manager is also responsible for administrative tasks, inventory management, and customer service. The cafe manager plays a crucial role in providing a nourishing experience for Cayuga Wellness Center patrons, contributing to their overall health and well being.

Key Responsibilities:

• Cafe Operations
• Oversee the daily operations of the cafe, including opening and closing procedures
• Ensure the cafe ordering is done promptly and accurately
• Maintain a clean and organized cafe environment that aligns with the ethos of both Rasa Spa and Island Health & Fitness

• Staff Management
• Train and schedule cafe staff
• Provide guidance, coaching, and real-time feedback to cafe employees
• Foster a positive work environment and promote teamwork

• Customer Service
• Ensure exceptional customer service by setting and maintaining service standards for cafe staff
• Handle customer inquiries, complaints, and special requests in a professional and courteous manner
• Take customer orders, answer questions about the menu, make recommendations based on their patronage at the Cayuga Wellness Center (guest at the spa, fitness center member, health goals, etc.)
• Monitor and enhance the overall guest experience in the cafe

• Food & Beverage Preparation
• Prepare and serve a variety of espresso, coffee, tea, and smoothie drinks
• Operate espresso machine and other equipment
• Prepare in house grab n’ go cooler items, as well as made to order items including salads, grain bowls, acai bowls, paninis, toasts, and wraps
• Maintain quality standards in the preparation and presentation of menu items

• Financial Management
• Monitor sales and expenses, analyze financial reports, and implement strategies to maximize profitability
• Handle cash management, cash register reconciliation and financial reporting

• Inventory & Supplier Management
• Maintain adequate inventory levels while minimizing waste and spoilage
• Implement inventory control procedures to minimize overstock and understock situations

• Health & Safety Compliance
• Ensure that the cafe operates in compliance with health and safety regulations and sanitation standards
• Implement and enforce food safety procedures and ensure staff adherence to these guidelines

• Holistic Approach
• Promote a healthy lifestyle by aligning the cafe’s offerings with the spa and gym’s wellness philosophy
• Be informed about wellness-focused practices and offerings, such as herbal teas, superfoods, vitamins, and nutritional education

Qualifications:

• Excellent leadership and interpersonal skills
• Previous experience in cafe or restaurant, management experience required
• Knowledge of holistic nutrition, dietary needs, and wellness principles a plus
• Ability to work a flexible Mon-Fri schedule, and be on call
• Ability to lift 25 lbs

Experience:

• 5 years restaurant experience, management experience a plus
• 5 years customer service experience preferred
• Barista and/or guest services experience preferred

Knowledge, Skills, and Abilities:

• Team-oriented
• Strong organizational and time-management abilities
• Knowledge of health and safety regulations
• Proficient in cafe POS systems

Education:

• Associate’s degree in Food Studies, Hospitality, or related field

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• Day shift
• Morning shift

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Ithaca, NY 14850 (Required)

Ability to Relocate:

• Ithaca, NY 14850: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20