Assistant Manager_Pensacola Thrift Store

Job Summary:    

Under the direction of the Thrift Store Manager, the Assistant Manager is responsible for the efficient operation of all aspects of a Thrift Store, including supervision and accountability of employees, volunteers and clients. Perform all reasonably related duties as assigned.

Job Qualifications:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Christian Commitment: Must exemplify and model Christian behaviors and values and possess high levels of ethics, honesty and character.

 Education/Experience: Bachelors degree in Business and 2 or more years related experience and/or training; or equivalent combination of education and experience.  Must have a valid state driver’s license and be insurable by the WRM insurance carrier.

Essential Job Duties and Responsibilities:

• Manages all aspects of the store’s assets (maintenance, repair, protect, etc.) and the requests for inventories in the absence of the Store Manager.
• Responsible for store sales, expenses, and net profit development according to store budget plan.
• Must achieve a 70% or better on store scored quarterly audits as completed by the Retail Director.
• Prepares for and communicates the daily, weekly, monthly meetings including safety training, daily devotions and business key performance topics.
• Ensures 4 steps of customer service is followed by store staff
• Greet the customer
• Follow the 5’ rule by greeting all customers within 5’ of you
• Compliment the customer at point of sale
• Invite the customer back
• Manages incidents or injuries on the stores premises
• Manages daily receipts and deposits and cash drawers.
• Assists customers and donors (including authorizing returns or exchanges and complaints).
• Ensures that policies and procedures are implemented and established processes are followed. 
• Provides and maintains documentation as needed for payroll. 
• Maintain a well recovered, full and visually appealing sales floor in accordance with company audit standards.
• Maintains and develops positive relationships with 3rd party vendors and corporate partners.
• Develops atmosphere of teamwork and good communication with store staff and corporate partners.\
• Supervises direct reports and retail volunteers. Responsible for inspecting tasks that are performed to ensure efficient execution.  Responsibilities may include interviewing, training and development; coaching and appraising staff performance.
• Ensures orientation and coaching of ministry clients in order that they attain employee and retail skills. 
• Communicates to ministry staff of client performance or progress.
• Ensures effective and timely sale and event set ups. Must exhibit effective scheduling in line with business needs.
• Address performance needs of associates and follow up with proper human resource procedures while consulting WRM’s human resource partners.
• Accountable for filling open jobs in a timely manner and selecting candidates that will strengthen the team’s performance.
• Some travel may be necessary for training & temporary duty.
• Other duties as assigned by immediate supervisor or other Mission management.