Receptionist

Job Description

Salary: $15-$20 DOE

JOB TITLE: Receptionist

DEPARTMENT: OPERATIONS

REPORTS TO:CUSTOMER SUPPORT MANAGER

SUPERVISES: N/A

FLSA STATUS: non-exempt

SALARY: $15.00 - $20.00 depending on experience

TO APPLY:

STEP 1: PLEASE SELECT THE "APPLY FOR THIS JOB" BUTTON AND COMPLETE THE INFORMATION

STEP 2: COMPLETE THE INTERNAL HIRE DOCUMENT LINKED HERE: INTERNAL HIRE DOCUMENT

Position Summary:

This position serves as part of the administrative team for the Waterloo Telecommunications Utility, DBA, Waterloo Fiber, an Internet Service Provider (ISP), and reports to the Customer Support Manager.

The receptionist is responsible for maintaining an organized and welcoming office environment while serving as the first point of contact for customers, visitors, and vendors. This role ensures the smooth daily operations of the office by managing administrative tasks, scheduling, and basic customer service duties. A successful employee in this position will have strong organizational and communication skills and be able to multitask in a fast-paced environment.

Employees with Waterloo Fiber are required to work within the framework of governing federal, state, and local laws and policies. The position exercises latitude and independence in the performance of assigned projects and tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promote and comply with Waterloo Fibers values we grow together, we lead the way, we KNOW Waterloo.
• Greet visitors and customers in a professional and friendly manner, directing them as needed.
• Answer and direct phone calls, emails, and other correspondence efficiently.
• Manage office supplies inventory and place orders as necessary to ensure smooth operations.
• Maintain organized records and filing systems, both digital and physical.
• Assist in scheduling meetings, appointments, and conference room bookings
• Coordinate incoming and outgoing mail, deliveries, and courier services.
• Assist with administrative support tasks, including data entry, report generation, and document preparation.
• Provide basic customer support by addressing general inquiries and assisting walk-in customers.
• Ensure office cleanliness and organization, coordinating with vendors for any necessary maintenance or repairs.
• Assist the Customer Support and Operations teams with additional tasks as needed.
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

• Demonstrates strong interpersonal and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Strong attention to detail and accuracy in administrative tasks.
  
  

Education/Experience:

• High School Diploma or GED required.
• 2 years of experience in office administration, reception, or customer service preferred.
• Previous experience in a telecommunications or utility environment is a plus.
  
  

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk and hear.

• Frequently required to sit, stand, bend at the knees and waist, and walk
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Must be able to lift/carry 20 lbs. at any given time
  
  

Travel Requirements

This position does not require travel.

Other Duties

The above job description is intended to describe the general nature and level of the work being performed by employees assigned to this job title. This is not an exhaustive or comprehensive list of all duties, tasks, and responsibilities. Employees will be expected to perform duties that do not appear on the job description. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

EEO Statement

Waterloo Fiber is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Benefits:

• Incentive Pay
• IPERS
• Health and Life Insurance
• Dental and Vision Insurance available for purchase
• Paid Vacation, Holidays, Personal, and Sick Time
  
  

A.A./E.E.O. | Minority, female & disabled individuals are encouraged to apply.