Sr Expert Center Professional

Overview

Working within a small, close-knit team of highly trained world-class liquid chromatography (LC) experts, you will be providing support via phone and e-mail to Waters Corporation customers, potential customers, and internal personnel that require technical assistance.  Technical support will include operational and applications troubleshooting, product recommendations, and the handling of product quality complaints for Chemistry Consumable products including LC columns, sample preparation devices, analytical standards & reagents, and associated items. 

Responsibilities

• Provide technical assistance via the telephone and e-mail to Waters Corporation customers, potential customers, and Waters employees in the following areas: product information, troubleshooting, and applications support with respect to Chemistry Consumable products (LC columns, sample preparation devices, and other chemistry consumable products.)
• Qualify sales leads as appropriate and forward them to the appropriate field or in-house sales representative(s).
• Evaluate product quality or customer happiness issues to resolve whether the problem is product, application, or user related. Initiate the replacement of product under warranty if appropriate.  Relay information to the appropriate internal groups.
• Document all interactions in the appropriate tracking system.
• Continuously update, expand, and share knowledge of Waters’ products and applications, as well as competitive offerings, market trends, and LC literature.
• Other duties and assignments as assigned by supervisor.

Qualifications

• BS. or B.A. with course work in chemistry, biochemistry, biology or engineering
• Srong technical background combined with a good working knowledge of Water's chemistry products and (U)HPLC and/or solid-phase extraction (SPE) method development and troubleshooting and at least 3-5 years experience in a relevant position.
• Strong social skills.
• Polished communication skills, both written and verbal.
• Strong telephone, typing, problem solving, analytical, and listening skills.
• Experience with lab automation – especially Andrew Alliance products - a plus.

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

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