What are the responsibilities and job description for the Sr Service Support & Development Engineer position at Waters Corporation?
Company Description
Waters Corporation (NYSE: WAT) is a global leader in analytical instruments and software, pioneering innovations in chromatography, mass spectrometry, and thermal analysis for over 60 years. With more than 7,800 employees worldwide, Waters operates directly in 35 countries and has products available in over 100 countries. The company serves the life, materials, food, and environmental sciences sectors with a focus on advancing scientific discovery and ensuring product quality. Learn more at www.waters.com.
Role Description
This is a full-time hybrid role for a Sr Service Support & Development Engineer located in Milford. The Sr Service Support & Development Engineer will be responsible for providing technical support to customers, troubleshooting and resolving issues, and ensuring high-quality customer service. The role will involve collaborating with field service engineers, conducting technical training, and developing service-related documentation.
Qualifications
- Customer Support, Technical Support, and Troubleshooting skills
- Customer Service and Field Service experience
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Bachelor's degree in Engineering, Computer Science, or related field
- Experience in analytical instruments and software is a plus
- Willingness to travel as required
https://uscareers-waters.icims.com/jobs/22092/2025-22092/job?mode=view&mobile=false&width=733&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240
