What are the responsibilities and job description for the Field Service Specialist position at Waters - USA?
Overview
TA Instruments' Field Service Organization is comprised of highly skilled, motivated, and customer-focused professionals that are technical experts on TA Instruments' product suite.
As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (DSC, TGA, SDT, TMA, and DMA) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia, and Government industries.
TA Instruments is seeking a highly skilled, motivated and customer-focused professional to join our world-renowned Field Service Organization in the San Francisco, CA area.
Responsibilities
- Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
- Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
- Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
- Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
- Establishes and maintains timely professional communications with customers and internal resources.
- Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
Qualifications
Education :
Bachelors Degree preferred
Experience :
Competencies :
Travel :
The general base pay for this position ranges from $65,500 year to $87,000 year. Pay is based on several factors including market location, job-related knowledge, skills, and experience.
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Salary : $65,500 - $87,000
