What are the responsibilities and job description for the Door Staff position at Watershed Hospitality Group?
You serve as the face of the business for some of the busiest, biggest bars in Ann Arbor, welcoming our guests while maintaining rules of the house. You bring a respectful and fair approach to customer service as you promote safety and welfare. You’re interacting with high-volume, energetic college-aged crowds along with young professionals and elder crowds too eager to celebrate, catch a game, dance, or simply have a beverage/meal.
Responsibilities:
Enjoys interacting with a large volume of guests in a highly social environment
Ensure safety in a high energy club and/or sit down bar/restaurant
Exudes confidence and composure when faced with stressful situations
Remains calm and patient despite dynamic, fast-paced environment
Effectively manages conflict, identifying and diffusing potentially aggressive situations
Brings integrity and consistency to service delivery approach and models organization’s values
Makes guests feel welcome – even when extremely challenging
During any given shift, the Door Staff/Security team floats between four distinct positions throughout the premises
Checks IDs and ensures smooth customer flow
Constantly observes guests and operations with a strong attention to detail and a high level of awareness
May step in to support the team by providing general bussing, light cleaning (putting chairs on top of tables, tidying up bathrooms)
Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect
Positively influences outcomes by communicating effectively
Benefits:
Fun place to work!
Meal benefits
Competitive pay and provided uniforms
Need to know:
Door Staff/Security shifts are predominantly evening/night shifts; this position requires night time availability
May be asked to lift up to 50 lbs on occasion
Must be available for ALL University of Michigan football home games
No experience required, but is preferred – great entry level position!
We have door staff every night of the week, most shifts begin at 9pm. Busier days and football game days we have day shifts as well.
