What are the responsibilities and job description for the Server position at Watershed Hospitality Group?
Balances a busy section of anywhere from three to seven tables throughout a shift in any of our high volume, full service restaurants or some of our more laid back bars that serve energetic college crowds, young professional crowds, or older townie crowds too. Utilizes patience, multi-tasking strategies and efficiency to keep guests coming back for more. You’re a highly self-motivated team player who is looking to be a part of one of the best restaurant groups in Ann Arbor. You’ll bring your attention to detail and your commitment to quality standards and we’ll provide an environment that is fun, energetic, fair and supportive – alongside small business owners that really care.
Responsibilities:
Supports other team members to ensure smooth operations and a seamless customer experience
Takes initiative and is proactive by inserting yourself where needed
Maximizes financial success for our restaurant by creating loyalty with guests
Performs opening and closing duties with thoroughness and attention to detail
Uses excellent customer service and displays friendliness throughout the course of your shift
Ensure guest satisfaction by leveraging effective communication skills; builds long-term relationships
Completes side work with professionalism and commitment to quality
Is organized and timely with presenting server reports
Presents restaurant (and patio) at its best with a strong commitment to cleanliness
Memorizes daily food and drink specials as well as customer favorites, and regulars’ preferences
Requires constant movement between kitchen, bar and floor and up/down stairs
Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect
Maintains composure, remains calm and patient despite dynamic, fast-paced environment
Is consistent with service approach and models organization’s values
Need to Know
Must be available for ALL University of Michigan football home games
Experience required:
Some service experience in a bar/pub – or at least one year at a full-service restaurant
Please note: full-service experience is required for cocktail servers
Benefits:
Fun place to work!
Meal benefits
Competitive pay and provided uniforms
